Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Our experience to repair our dryer repair was excellent. Nick, our technician, was courteous, efficient and most professional. We would definitively request him again for any repair required.

I agree that 1 star maybe generous at least at this moment in my situation with this company. If they end up making good on the fiasco they created with my delivery it’s possible thier rating goes up. I’ve used them successfully in the past but just because someone is having a bad day does not excuse the poor nonexistent customer service I got. The ball is in thier court.

A one-star is too generous for the experience we have had with Gerhard's. We placed a large appliance order in May 2017, and only at the time of delivery (at the end of October) was it communicated that multiple pieces of our order were either discontinued or on back-order. We were in the middle of a huge kitchen renovation and had to re-work the timeframe to accommodate this. Ok, no big deal - but this was despite the fact that we had been contacted multiple times by Gerhard's regarding when we would take delivery of the appliances. At no point did anyone contact us to communicate the delay, which we would have been fine with. After an additional month of going back and forth about the delivery timeframes (since we had to keep paying our contractors to come out to install/deal with the piece-by-piece installation, when the rest of our kitchen renovation was done), and why no one had communicated the delay, we discovered that one piece had been ordered incorrectly by the Gerhard's team. We brought this to their attention, and asked that they correct the order so we received the right item when it finally came off back-order. After additional exchanges with the customer service team (which were much more personable and helpful than the owner, Linda), they finally agreed to loan us a floor model cook-top since ours was not estimated for delivery until late December. When the cook-top was finally delivered to us - the wrong model came. Linda has refused to call or email us to resolve this issue. I understand that delays and issues may occur, but am speechless at the complete lack of customer service on Gerhard's part. We are not asking for a refund, we simply want the item we had asked to be ordered. We are now left with a (very expensive) cook-top that we did not order, and had informed the Gerhard's team as such. Please take your business elsewhere to somewhere that actually cares about their customers.

I was very pleased with the online sales process. Great price was quoted and Ian even called back with a better price. I wanted to shop with a local company, not a big box store. Delivery went great. The truck was on time and the guys worked hard in the freezing cold. Installation was another story. I had asked that the appliance be delivered and installed on different dates because of the renovation project in my kitchen. I arranged installation several weeks in advance but on installation day only the range hood was scheduled. I called to complain and all I got was a bad attitude and the female I was speaking with hung up on me. I had another company install the appliances for half the price. I would love to use a local family owned company but the service after the sale needs work. I would not recommend them in the future.

the store it's self is excellent. The service department is rude, doesn't know how to tell what appliance is under warranty.When asked to speak to supervisor was given run around. I will never make a purchase here again.

Gerhards were wonderful to work with. Susie Miller was very knowledgeable and helpful. She knew just what Iwanted and was a pleasure to work with. She connected me with a salesman named Ian and he was also very helpful. The delivery man was here on time . Thank you Gerhards and Susie for making this project stress free. I could not be more pleased and appreciative.

I have worked in the Wholesale industry selling to retail & trade customers. I know my customers value service & competitive pricing and so do I. I have been buying from Gerhards for approximately 5 years. Washer & Dryer, basement freezer and dishwasher. We just purchased a Refrigerator, Electric Range and combination Microwave & hood. My experiences with David in the Ardmore Store was top notch. His service and commitment were excellent. His follow thru superb. Couldn’t have asked for anymore. The delivery drivers John & Cesar were some of the best I have ever seen. They introduced themselves to me and removed the equipment from the boxes and very carefully removed the old and put in the new. Overall an extremely professional experience all around. That’s why I purchase from Gerhards.

Great sales staff. Helped us find the perfect kitchen at a great price. We will going back again.