Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Very responsive and knowledgeable.

Ian C. is a gem. Lowes had canceled our refrigerator order without notifying us. He understood from the start that I might cancel the order if Best Buy came through on their earlier delivery date, but checked the warehouse and tagged the available unit for me and he courteously canceled the order at Gerhard's when I told him Best Buy delivered. Great customer service! The next time we need an appliance, I'll check out Gerhard's first.

We purchased a GE front load washer and had it delivered and set up. I gave the delivery man a level to make sure it was balanced. He showed me that it was and left. Later, I found out that he leveled it with one on my wife's flip flops! He also tore a 1" hole in our linoleum floor getting it in. After many, many phone calls, someone finally ordered a leveling leg from GE and it was installed without any problems. To compensate me for the ruined flooring they gave me a 10-year warranty on the motor - no labor - just the motor. This is the second time I've had them put in a washer. There were problems with the first install as well. Yes, fool me once shame on them, fool me twice, shame on me. Never again.

Ian is an Ace! His customer service is second to none. I ask and he gets it done. He and your delivery drivers are professional and a dream to work with.

Terrible experience, I called and specifically asked for a impeller washer and gas dryer set. Paid in full and had to wait two weeks for them to deliver, the dryer did not work, I called and emailed several times only to be ignored. They also took my hard metal dryer vent and replaced it with a foul type, which the manual tells you specifically not to use as it may damage the dryer or cause a fire. Had to wait two more weeks for them to bring a replacement, the installation team was rude and nasty and brought a semi ridged vent, now the dryer sticks out in the middle of my laundry room so you can barely get through the back door, and they sent me another broken appliance, the feet are broken and bent all different directions making it so you cannot level it, guess what, when I called no one answered the phone, email with photos? Also went unanswered. Do yourself a favor and buy elsewhere

Did not receive my complete order. Was promised the missing item that same afternoon since on site tradesman needed the missing part to complete his work, two days later still waiting. Terrible staff, made no attempt to correct their error, and will not make a special trip to correct same must wait until they are good and ready.

Ian was professional and knowledgeable. I love my new heavy duty washer! This is my second Gerhard’s purchase.

I had to search everywhere to find a window air conditioner. My wife reminded to consider Gerhard's and I'm so glad she did! They had, in stock, exactly what we were looking for. The purchase experience began with the exceptional help and service of a gentleman, by the name of Lawrence, I spoke with on the phone. He went above and beyond to ensure they had the item I wanted and provided exceptional, courteous and professional service. They have excellent systems in place that make the entire experience hassle free and expeditious. I placed by order over the phone and went to pick up the item. My in-store time was around 5 minutes, if that, and the clerks in the store were just as attentive and accommodating. I don't know why I didn't think of them first... this is our second purchase for an appliance from Gerhard's and it definitely won't be the last.