Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

We totally remodeled our kitchen in 2015 and purchased all appliances from Gerhard's. So far our washer has broken twice, our microwave has broken twice, and now our dishwasher is broken. I called about 10 days ago and was told it would cost me a service call at over $100 for someone to come out today (October 22) and tell me what's broken. They may or may not be able to repair it. I have heard NOTHING about service today, no call for time, or anything. I can't call them until they open. Not only did the appliances cost a lot to begin with, it costs a lot for service when they break way too early. Very disappointing.

So I ordered a refrigerator on a Monday that they said was in stock and could be delivered at the latest by Saturday. I urged them to get it to me ASAP as I had no working refrigerator, mine suddenly broke. All my food was in a cooler on my back porch. Saturday came and went, I spoke to Mr. Gerhard who said the shipment of fridges was late (despite being told they were in stock) and that they wouldn't arrive until Monday. He would try to get it to me as soon as they get delivered but my on paper delivery date was the following Friday. (This would put me just about 2 weeks without a fridge). I have 2 small children and have no remaining cold food or way to store food. This is very poor customer service. No triage for who NEEDS a fridge as opposed to someone ordering an extra fridge, etc. This is the last straw. I will never buy another appliance from this company as long as I live.

My husband and I purchased a Whirlpool refrigerator from the Doylestown store on September 18, 2020. Our salesperson was Rachael Prince. Rachael was very helpful and knowledgeable and made the entire process very easy. We received our delivery today and the delivery people where very personable and had everything set a ready in 20 minutes. We are very pleased with the service received from ease of purchase to delivery. I would highly recommend Gerhard's to any one in need of an appliance.

After purchasing a refrigerator,a dishwasher, a gas grill and more recently a washer and dryer from Gerhards, I’ve had it with their horrible customer service which borders on the unscrupulous if not downright dishonest. I paid for installation along with my purchase of the washer and dryer. The surly delivery man informed me that the power chord with the dryer was too short and that I would have to purchase and install this myself. He left my machines out in the kitchen. The $30 part was hard to obtain as Lowe’s, Home Depot and Ace did not carry it, but I did find one and installed it Then the piping to drain the washing machine was too short to reach the drain pipe. When I called Gerhards, they told me to get a plumber. I then called the salesmen, Matthew Ashley, who sold me the machines. He was apologetic, and told me they’d refund the installation fee and the cost of the power chord and that he would come out with a repair man to fix everything. This was on a Friday and he said he’d call me on Monday to make arrangements which he didn’t. I called him and again he was apologetic and said he would take care of everything. Suffice it to say after more phone calls and emails, I’ve never received a refund nor assistance with my appliances. If you look at other online reviews you’ll see that mine is not an uncommon complaint. Lying and not standing by their products is hard to understand and unacceptable. I’d suggest you look elsewhere if you want a store that will deliver what they promise and who care about their customers.

Ian Chapin is the best. I’ve been working with Ian for the last several years. He has helped me with appliances for my rental properties and my home. Before during and after the sale customer service and follow up is excellent. Always a pleasure to work with. Thanks. Karl.

The salesman was friendly. He found what we needed, but neglected to tell us about extended warranty or rebate. We had to ask these questions on our own.

I am changing my review due to the fact that Ian as far as I am concerned should have taken care of a problem for me! Not good public relations.

It is my sincerest pleasure to write this review regarding the above and beyond service I received from the Gerhard's Customer Service staff. Jessica and Ashley were absolutely incredible in trying to help me address quality issues with my washer. To set the stage, I recently celebrated the birth of my 2nd child when my Samsung washer, purchased from Gerhards stopped working after only 4 months. After 5 repeated attempts of a Samsung tech to address the issues and countless hours (20+) of being on hold with customer service, I reached out to Gerhard's for help. Jessica and Ashley used every trick in the book to successfully get my washer replaced so I didn't have to take my newborn son to a laundromat during a pandemic. They tirelessly worked to make this right. As a result, I have immense faith in the Gerhard's brand and how they not only stand behind their products but also their reputation for customer service. I will forever be a Gerhard's customer hence forth because of what their hard work and diligence.