GeologieReviews of geologie.com

I signed up for a subscription which ships automatically. With every other company I have had a subscription with, they send you an email before it ships. Not Geologie. I noticed a charge to my bank account and immediately tried to contact them to cancel the order. Their reply was that it had already shipped and because it’s “personalized,” they don’t accept returns. I call BS. A) It’s been a week and the package hasn’t left their facility B) they have like a dozen products that are mixed and matched to “personalize” it. It’s not monogrammed, you can put that back on the shelf. Cancelled my subscription. Decent product, terrible customer service. Edit: Geologie did reach out to me. Maybe their customer service isn’t terrible, but their decision not to remind you that you’re subscription is about to ship, is. I’m not the only one who has had this problem, it seems like an easy and reasonable fix. “Hey xxxx, your order will ship in x days, please check your subscription page if you need to delay or change this order - Geologie” That’s all we’re asking for.

Do not place a subscription order with them. I placed a trial order with them and it took 3 weeks to arrive, a few days after I received it, they charged my card for nearly $300 CAD. I tried to cancel the order, then I cancelled my subscription on their website and emailed customer service. Even though the order was placed at 4am and I emailed them at 9am requesting for them to cancel, they told me I couldn’t. I had to wait until I received the products, then ship them back and I had to pay for the return shipping. The representative sent me a link to cancel my subscription and I did once again to be safe, I asked him to confirm that it was over and he agreed. This was months ago and I again woke up to $222 charge on my card from them. When I emailed them again to cancel, they canceled the order no hassle but that wasn’t an option previously? They also do not have email notifications for when you are renewing orders, even though I’ve used multiple subscription services like this before and they always email you even when the charge is only $10/month. The company just seems very shady and slimy hoping that you will not notice the charge and by the time you get the products, you won’t go through the hassle of returning them. Don’t buy, there are so many better face care products for men for half the price.

Geologie is definitely a brand I would 100% recommend if you are looking to take your daily skincare routine up a notch. They provide you with everything you need in 1 place and it’s tailored to your specific skin goals. They put together your skin regimen and you have the option to buy what you want based on how much money you want to spend. They are upfront with everything and use quality ingredients that truly work. If you are hesitant try their 30 day trial set which is heavily discounted at times and see for yourself!

I had trouble tracking my recent order and a representative, Jovana, provided a timely response and a tracking link for my shipment. I am always pleased with Geologie's service with any issues and their skin care products continue to be the best!

Cream did what it said it would, skin pealed after first couple uses, laid off, once the sensitivity went jumped back on it, did it once more, hasn't since, skin feels better, looks better, i'm happy with it, also they emailed me asking for a review if i liked it, so i gave em some sass but they made me laugh, so yeah i'm happy with their service

Preface: I like their product and user interface when you are starting. I wanted a semi-personalized routine because I was having recurring skin issues, and I get overwhelmed when I shop online and I have to choose among so many products. So good routine and saving time and energy. 7/15 - Unfortunately, their customer service essentially gas lit me for two weeks when I noticed an there was a shipping issue. In sum, Geologie’s(G) in house tracker was showing in transit/fulfilled, but DHL tracking never received a box from the sender (I don’t know why, and, frankly, as a paying customer, maybe I shouldn’t have to know why) No worries though. The notification of of shipping from G said “You can track its journey anytime via the button below. Keep in mind that the tracking information can often take up to 48 hours to update with live data, depending on the carrier.” So I’ll wait. 7/19 - I waited 4 days. The status didn’t change, so I used G’s chat feature. The agent told me the game plan: “Here's what we should do: give it another few days for the tracking here to update. We'll check back in shortly and if the package still hasn't shown any sign of movement, we'll get you taken care of. All of our orders are automatically protected from loss in transit, damage, and theft at checkout, thanks to our partners at Route.” l’m thinking this sounds like a plan. (Route is a whole other issue on this ordeal but I’m focusing on G) I do initiate a claim with Route. “Because your package is not yet in transit, kindly note that we require a 15 day waiting period before evaluating your claim. As frustrating as it can be, Route allows this grace period as retailers are working hard to get that fulfilled and shipped out to you as soon as possible!” 15 days? That seems excessive for a company that has told me my package shipped! But I’ll be a patient little customer since apparently I’ve exhausted all my options. 7/21 - DHL has not updated anything. I email G customer support. Geologie’s solution: “Here's what we should do: give it another few days for the tracking here to update. We'll check back in shortly and if the package still hasn't shown any sign of movement, we'll get you taken care of. All of our orders are automatically protected from loss in transit, damage, and theft at checkout, thanks to our partners at Route.” Where have I seen that before? 7/26 - 11 days. Tracking status has not changed. I chat with a customer service rep on the chat function and she sends me the DHL tracking link and starts going into “Here's what we should do: give it another few days for the tracking here to update…” I am really starting to feel like no one is actually going to try to help on this. So I ask the rep, “have you actually looked at what DHL says the status of my shipment is in the link you just sent me?” Long pause (so presumable, no?). She then informs me that is strange and she is going to talk to the warehouse team and look into this and get back to me ( how many days later) Meanwhile, I (not G) call DHL customer service, and they basically said that for whatever reason, they never got it, but it’s not going to be updated at this point and I need to contact the merchant. Route closed my claim that day as well, saying that because it’s in a “pre-shipment” status it falls outside their protection policy guidelines. Soon after, I receive an email from G. This was the entirety of it: “We're sorry to see that you are still experiencing delays with your shipment, and we would kindly ask you to just give it a few more days for the trackign to update. We'll check back with you on Sunday, and if it's still not showing any updates, we'll make sure you're taken care of. Sounds good? Let me know if you have any questions in the meantime, and we'll be happy to help.” I am very frustrated at this point and reply NO THAT DOES NOT SOUND GOOD. I basically had to threaten to cancel my subscription and walk away before they responded “do you want us to just order you a replacement.” And it looks like that shipment is on the way. Win? Perhaps, but I feel stressed and angry after all this. I ran out of my trial a week ago, so I had to go buy all new stuff at cvs anyway. I’m breaking out again. Given my goal was to save time and energy and have better skin, it’s basically been a net negative. I honestly don’t think the reps at G were bad individually. Each was pleasant and polite. But the overall team, across multiple reps, did not provide knowledgeable assistance here. The solutions they offered were clearly generic responses: either wait or file a claim with a third party. Neither requires G to put forward effort to troubleshoot the problem. Resending me the tracking link saying I can track it without actually reviewing the tracking details was a lot though given the nature of my inquiry. .. maybe I can write a good review in 3 months.

As everyone else has said beware of a $150 charge without warning. I received a free trial and after a few days requested to cancel my subscription, and to my surprise I see a $150 charge on my bank account. I notice the charge 1 hour after and instantly look for a way to contact them. I find a phone number, but after calling the call is answered by a bot telling me to email them. After emailing them I get a response 15 minutes later saying that they can not cancel the shipment and do not accept refunds either. Do not bother shopping with Geologie. EDIT: After some complaining they offered me a 35% refund and I will still receive the product

Every now and then I find a brand that I know will be the last one I ever use. It happened with my Tod Snyder jeans and Frank Clegg bag. That's what's happened with Geologie.