GeologieReviews of geologie.com

Everything was great, got all products, but was charged twice for it. When I contacted customer service I only got partial of the money back and NOT the rest!!!!

I had the same problem. Tried the sample pack, didn't care for it. Then was charged $160 with no notice whatsoever. I was able to reach someone through email, he was thankfully able to stop it from shipping and refunded me. I hope they will send out a confirmation/follow up email before charging people an asinine price without giving people a heads up.

Fulfills my exact skin care needs, However the rewards program is complete trash and there is no point to even bothering.

I accidentally used the wrong card to purchase a routine on geologie, which made my account negative. I wasn’t able to cancel it on my own, and after my order was shipped I had received an email telling me I couldn’t cancel it after it being shipped. Jason(a representative with geologie) was very patient, and was able to bend the rules to get me a 50% refund all though I think that the customer should be able to cancel an order on their own I had a very pleasant customer service experience, it felt as if they cared very much about me. Geologie has one more recurring customer because of this experience.

Geologie is my first introduction to men's skincare, and I had heard many great reviews. The customer support was excellent but the rollout took FOREVER. For that I have to give it a 3/5 stars.

Product is ok, but my word is their shipping experience awful. No product after almost a month of waiting and customer service “trying” to help. Once considered myself a happy customer so was more than patient when my 4th auto-order got “stuck” in transit after 3 weeks and customer service stepped in to offer a small partial refund and re-ship a new order. Then customer service replied 2 days later saying the product “got unstuck” - and would arrive any day (partial refund rescinded). Fast forward another 5 days and no product and no response to an email asking why nothing has changed. Now just asking for a refund and to cancel my subscription and it’s crickets. So sad that I’ll just have to dispute the charge after once being a proud customer - so buyer beware. Plenty of better options out there, so pick a more reliable one Update - 2/6 (increased stars from 1 to 3) - I did finally get connected with a different CSM rep, and he was quite a bit more helpful than the first. Can confirm, I received a full refund without having to dispute the charge, and they insisted I keep the product at no charge (not necessary, but appreciated). I'm glad to hear about the upgraded shipping and faster timelines - seems like maybe my month of waiting will be the last.

The main reason for the 3-star rating is due to the extremely poor customer service and the incredibly slow shipping and delivery of the product. It is very difficult to communicate with Geologie staff. Your only option is email. You can not even talk to a person. I tried several times to leave a voice mail and my calls were never returned. The email responses are typically just canned replies, very impersonal as though a robot were writing the correspondence. As to the delivery, my account was charged on December 5 and I did not receive my products until December 24. Geologie uses DHL that is very difficult to track and obviously REALLY SLOW!! In the past i have recommended Geologie use another shipping service because any other would be a distinct improvement. As to the products I would rate them somewhere between a 3 and 4. I have noticed some improvement in skin. Biggest disappointment is the eye cream. Morning and evening moisturizers as well as facial cleansers are satisfactory.

I fell for the “try our products for super cheap and then we’ll charge you over 100$ for a subscription you forget to cancel” scheme. Obviously, this is the new wave of capitalism so I can only blame myself but I still will never recommend this company to anyone. I explained my financial situation and took ownership of the fact that I didn’t cancel my subscription before the date. That doesn’t excuse Geologie’s marketing scheme of setting up several walls of clicking before you can actually confirm your trial purchase. I’m sure they could’ve purchased my soul with the amount of agreements you “agree” to before actually seeing the purchase totals. I reached out to Mr.Andy (matrix vibes like I’m talking to the highest form of AI) for a refund. Andy was very kind but in the, “you’re not gonna get your money back but I will give you unwarranted advice” way. So I took my L, even though the charge overdrafted my account (broke young adult) and I was charged overdraft fees, I took it as a life lesson to set reminders about subscriptions. BUT unfortunately, it wasn’t that easy because I still haven’t received the product! I don’t even want the product because it breaks out my skin but I was planning on giving it to one of my fairer skin pals. It’s been over 2 weeks since I was charged for a product I never received. So summary: it’s another Instagram company that can’t keep up with mass purchases. They are really good at tricking people to sign up for expensive subscriptions. Customer service is patronizing but responsive. Products ain’t working for my darker skin so be aware. Still haven’t received my product and will NEVER purchase/look/try/recommend/think about geologic products again. Update: I am still salty but, I feel like I should give them their props for resolving my issue. After speaking with Andy, I was able to get a partial refund and reward points toward my account. They also addressed my concerns with how the product was affecting my skin by sending a trial size of sensitive face wash and oil-free gel moisturizer (WHICH I LOVE). So yeah, I might be shopping again if I have over 75+ dollars to spend on skin products.