GeologieReviews of geologie.com

Response from GeologieSep 2, 2022

Appreciate your feedback, Keny. Our CSM handled your outreach personally and confirmed that you did not log into your account with us to cancel recurring orders until after an order had been placed, which unfortunately does not also cancel a processing order. You opted into a subscription with us for recurring orders at checkout of your 30-day trial order, and we communicated information about that during your diagnostic results, at checkout and again in the confirmation email you received post-purchase. You're in full control of your preferences and can update those within your account at any time. Not ready for an order? No worries -- postpone it from within your account or reach out to our support team if you have any concerns about your particular regimen's products. We want our customers to move forward with what they want, when they want it. Don't hesitate to reach back out to us if there's anything else we can help with.

Response from GeologieSep 2, 2022

Wow! Such an amazing review, Etienne. Glad you found us, and we've been thrilled to have your support over the past few years. Any time you need assistance or have new product questions, we've got your back. Continued well wishes :)

Response from GeologieSep 9, 2022

Thanks for your feedback, Steven. It looks like our team shared cancellation instructions with you a few months back and no action was taken from your account page at that time to update your order preferences with us prior to the processing of your latest recurring order. Almost like our emails got ignored 🤔 As part of our promise to provide our customers with fast and reliable shipping, we're not able to guarantee cancellation of a scheduled recurring order after it processes, so the best way to prevent an unwanted order is to reschedule it from within your account via flexible controls or ensure your subscription with us is canceled beforehand. Don't hesitate to follow back up with our CSM if there's anything else we can help with.

Response from GeologieSep 2, 2022

Glad Milena could get you taken care of, Juan David! Keep it up with the regimen, and don't hesitate to reach back out if there's anything else Milena or our CS team can assist with.

Response from GeologieAug 28, 2022

Thanks for your feedback, Teague. Our CSM confirmed with you that you personally opted into your subscription with us for recurring orders, which means you would have had to explicitly consent to it and mark a box at checkout in order for the subscription to be set up. We take our subscriptions very seriously and communicate those details to customers before, during and after checkout of any applicable subscription orders. Also, the first outreach our team received from you was a few days after your first 90-day order with us processed and shipped, and at no time did any of our representatives mislead you or tell you that your subscription with us wasn't active. To say otherwise is frankly untruthful.

Response from GeologieAug 29, 2022

Thanks for sharing this with us, Nova. Our team communicates subscription details transparently at many points during the purchasing journey, including before, during and after checkout of any order that would initiate a subscription for recurring charges. If subscription changes are needed at any point, we have extensive resources on our site via FAQ on how to log into an account with us and make those, including how to cancel a subscription. We've requested some additional details from you via Trustpilot regarding your experience, as the pseudonym alone is unfortunately not enough for us to find you in our system and get you taken care of. Our default subscription delivery interval is once every three months after your 30-day trial wraps up, so action would have needed to have been taken from the account page to modify those preferences and receive an order once a month. Let us know if you care to share additional details and our CSM would be happy to look into this further for you.

Response from GeologieAug 25, 2022

Thanks for sharing, Bireet. We don't actually provide phone support at this time, so we've requested some additional details from you regarding your experience via Trustpilot so that we can look into your account a bit more and assist further. Will look forward to hearing back from you.

Response from GeologieAug 25, 2022

Appreciate you sharing, Scott, and sorry to hear that. Our team hasn't been able to track down an account with your name or any recent communications, so we've requested some additional details about your experience via Trustpilot. Keep us posted and we're happy to look into this further for you and ensure you're taken care of.