GeologieSimple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Andrew M.
Great products and great customer service!
Response from GeologieAug 25, 2022
Much appreciated, Andrew! Keep it up with your regimen, and don't hesitate to reach out to us with any questions along the way.
Beriah Y.
So so good! My skin feels absolutely amazing after a couple of weeks of adjustment. I’m really happy with the results and how clear, fresh, and toned my skin feels. I’m really glad I found this product. You guys are doing a great job. Thanks so much!
Response from GeologieAug 25, 2022
We love to hear that, Beriah! Thanks so much for the kind words, and very glad to hear that things are going well with your regimen. Continued results are still on the way with your night cream's retinol, as many of its key improvements kick in around two to three months of use. Keep our team posted if you want to strengthen that at any point, and we can get you taken care of.
Paola V.
I had to put a hold on my membership for the time being and Jovana made the process very easy with patience and explaining everything. Happy with the service!
Response from GeologieAug 22, 2022
Glad to hear Jovana could be of help, Paola, and we'll hope to see you back one day! You can always extend your subscription delivery frequency with us if you're receiving orders faster than you're able to use them. Just hit up our support team if we can be of any assistance there.
Andy L.
Customer service was really responsive and helpful when I needed assistance!
Response from GeologieAug 18, 2022
Excellent, Andy! So glad to hear it. Hope things continue to go well with the regimen, and don't be a stranger if there's anything else our team can assist with.
Monica
Can I give 0 stars!? AWFUL customer service with this company. RUN! Here's some free advise, DO NOT accept a trial, do not have calm feelings about their promises to reach out before there is any other action to your account. Get an ad for Geologie? DON'T CLICK!!
Response from GeologieAug 18, 2022
Appreciate you sharing, Monica. We attempted to get some additional customer info from you and your purchasing experience via Trustpilot, but we haven't heard back from you. Please don't hesitate to reach out to our support team if there's anything specific we can help with, or simply follow up on the request we sent your way to provide some more context on your experience. Customers who choose to opt into a subscription with us during purchase of a 30-day trial -- or any other products, for that matter -- are provided with a clear and full rundown of applicable details before, during and after purchase. We communicate transparently not only that you're entering into a subscription, but also how much your follow-up orders will cost and how frequently you'll be charged for them. Customers are also more than welcome to purchase a la carte if a subscription isn't for you. To make subscription management as easy as possible, customers can exercise flexible account controls to make any updates they might need to a subscription with us in between orders. Don't want to move forward with the same set of products you received in your trial before your first 90-day order with us rolls around? No problem, just log into your account with a seamless one-time password and you should be able to make any changes you might need there. We also have a robust series of FAQ pages that walk through any actions you might want to take within your account, like adjusting your next order date with us or canceling the subscription if things aren't working out. And for any other questions you might have, our support team of skincare experts is always happy to help via live chat or email. Thanks again for sharing your opinion, and don't hesitate to follow up if there's something concrete we can help with.
Jordan Miles K.
I had a little trouble signing up but Milos helped me throughout the whole process, and now I'm happily signed up. I've tried the trial products, and I really like the simplification of a facial routine. Glad I found Geologie!
Response from GeologieAug 16, 2022
Excellent, Jordan! Glad Milos was able to get you taken care of, and hope things have been going well with the regimen for you so far. Don't hesitate to reach back out to him if you have any questions about the products moving forward -- we're always happy to help dial things in for you if your needs change over time.
MB
Had a problem with my order and Milos sorted it without any fuss. Really appreciated.
Response from GeologieAug 16, 2022
That's our guy! Happy to hear he was able to help, MB. Hit us up if we can assist with anything else, and hope that your routine continues to go well.
Francis
Researching online, I learned about Geologie. It is legit - legit science, legit experts, and legit easy. The regimen is so easy to follow with very clear instructions and the products have a number to tell you what order to use them. At first, I didn't think I could stick to any routine, but Geologie makes it so easy with the pump bottles, you always get the exact amount needed. I've been on the regimen for a month now and I love the results. My friends notice my clearer, healthier skin, and it's all thanks to Geologie.
Response from GeologieAug 11, 2022
Great to have you with us, Francis! Glad that you've been enjoying your regimen and are already seeing noticeable results. The best is still yet to come! Take care, and don't hesitate to hit up our support team with any questions over the course of your journey.
