GeologieReviews of geologie.com

Great product

Great customer service. Quick replies and helpful communications

Product is fine and works okay but not that good. Overpriced, not a miracle treatment and customer service isn’t perfect either. I’ve been stuck without a way to cancel for months now, I couldn’t create an account or access it to cancel my free trial. So now I’ve got a ton of this stuff and don’t go through it, hit me up if you want some my social security number is [Redacted by Trustpilot]

I had a less than ideal experience with Geologie, but I admit the blame was mostly on me. I did like the products I received in my trial order, but wasn't ready to spend $150 regularly on a skincare routine. I assumed that they'd make me confirm before continuing the subscription, but instead they charged me automatically. I realize this is how most trial services do things, but I just wish my continued confirmation was a requirement to continue my subscription. Anyway, I returned the products, and got my (mostly) full refund.

Great product, effective regimens, great customer service!

Great customer service and effective products.

Geologie's line of skin care products are tailored to your skin type and conditions. I was skeptical at first but I felt more comfortable when, after looking into the product line, I realized that they actually tailor to your personal requirements. I felt I could rest assured that it was not some kind of cover-all gimmick. I cannot say enough good things about the products, but I think it easiest to keep it simple by just adding that the regimen follows the basic principals of cleanse, restore and protect (not cover up). The science that goes into the product(s) coupled with these simple steps make for an experience of being well pleased...a rare thing these days. They also have a cool line of duds and threads to wear once you're on board so don't forget to check those out too.

I made a one-time purchase to test their stuff out. When they offered the subscription, I opted out. A month or so later, I am auto-enrolled in a subscription and my CC is billed $105. I notice Geologie is responding to reviews with the same complaint. One direct quote: "We're pretty clear about the subscription from the get-go" — if you have to dive into Terms of Service or FAQs, you are not clear from the "get-go." Customer service said "print a return label and send back the product, then we will refund," (you still pay for shipping btw). It has been 20 days and my order is currently "being processed by the merchant." This isn't an "oops, it's already in the mail," they just took my money and didn't even ship the product. Customer service, of course, is not helpful. Given the dirty subscription tactics, I think this is just a scam of a company. Please buy lotion elsewhere.