GeologieReviews of geologie.com

Response from GeologieSep 20, 2022

Thanks for your review, Alex. As part of our commitment to provide fast and efficient shipping for all our customers, our team is not able to cancel orders once they begin processing. It looks like you opted into recurring orders with us at checkout of your original 30-day trial order, where we communicated clearly the pricing and delivery frequency of subsequent orders that would process after your initial trial. Customers are always welcome to modify their next order date or change their delivery frequency from the account page if they're not quite ready for a follow-up order, but this must be done prior to order processing. We strongly encourage you to take full control of your order preferences with us by logging into your account and making any desired changes there, or let our support team know if you're having any issues making an update and they'd be happy to lend a hand.

Response from GeologieSep 23, 2022

Thanks for sharing, Jeff. Our CSM reached out personally earlier in the week to see how else we might be able to help here, but we unfortunately haven't gotten a response back from you. Our records show that our team was working closely with you to find a better regimen and pricing fit, but after not hearing back from you for a few days, we passed along subscription management guidance in case you had changed your mind and chosen not to move forward with us. No action was taken from within your account to delay your regularly scheduled order or cancel recurring orders with us, so a new order was inevitably processed. Our team prioritizes shipment of orders for our subscribers to ensure they're able to stay as consistent as possible with their regimens, and therefore we cannot guarantee cancellation of an order after it ships. Setting up mail forwarding is a great way for our customers to ensure they still receive a regularly scheduled order if their account information isn't updated beforehand, and we can confirm that our orders do qualify for mail forwarding via USPS. We also take the rise in chargeback fraud, also known as friendly fraud, very seriously as an e-commerce business and encourage you to work with our team to find an agreeable solution here. Thanks again for expressing your concerns, and don't hesitate to follow up with our CSM on that email thread if there's anything else we can help with.

Response from GeologieSep 26, 2022

Appreciate it, Ismail! Keep it up with your routine, and let us know if there's ever anything we can help with.

Response from GeologieSep 9, 2022

Thanks so much for the kind words, George, and glad we could make skincare simple for you! Hope things continue to go well with your regimen, and our support team is just a live chat or email away if there's ever anything we can help with.

Response from GeologieSep 9, 2022

That's awesome to hear, Raymond! So glad you found us and that we could have such a significant improvement on your skin's health. Consistency is key with any routine, so glad that you're sticking to it and allowing your regimen to do its work. We've loved having you with us every step of the way. Keep it up with the regimen, and don't hesitate to reach out to our support team with any questions along the way.

Response from GeologieSep 6, 2022

Appreciate your feedback, Tamer. It looks like we received no communication from you during your trial about any issues with the products. Our team of skincare experts is always happy to help dial in a regimen if there's potentially a better fit, but without feedback, we won't know what concerns to solve for. We include details about how our subscriptions work and what their post-trial pricing is during our diagnostic results, at checkout of an order and again in your trial order's confirmation email from us to ensure you know exactly what you're signing up for. We can also confirm that you gave explicit consent to recurring orders at checkout of your 30-day trial order by personally opting into it, and didn't log into your account with us to make any changes to it until today, after the order entered our fulfillment team's queue for shipment. We offer our customers complete flexibility to alter any preferences from within their account if they're not ready to move forward with a new order as their trial period comes to a close, but again, it doesn't look like you took any action to make edits from within your account or reached out to our support team for assistance. Don't hesitate to follow up if we can help with anything else.

Response from GeologieSep 6, 2022

Appreciate you, Robert!

Response from GeologieSep 6, 2022

Appreciate the feedback, Dope Toons. We've requested a little more information on your identity and experience via Trustpilot to see how we can better help. If you can provide your real name so we can look into any communications you might have had with our team, that would be appreciated.