gentlebands.comReviews of gentlebands.com

This was a great experience we ordered the wrong size ring for my husband and customer service immediately helped me order the correct size. They shipped the correct size and we received it quickly. Any time I had a question customer service responded immediately. So happy I went with them will recommend and use again

I bought my wedding band through Gentlebands and my oh my! They are amazing. Great product, fast delivery and very responsive team. I had a few questions that needed answering and the team were right on top of it, all times of the day. Can't recommend them enough. Not a single bad thing to say about the product, service, price or delivery. Fantastic.

Ordered a ring from them took over 30 days to get it, then was just thrown into a metal box with nothing to protect it, no padding or soft material, just the ring in a tin box. Emailed their customer support team on their website and was told multiple times that i need to reconsider and choose a different ring instead of a full refund i asked for SEVERAL times. The ring I got was not the right size or the right mm in width. The shipping on the website says 5-9 days but took an entire month to receive it. The ring is cheaply made and the "free engraving" is just scratching on the ring, not really engraved. AVOID!!!!! DONT BUY FROM THEM!!

My wife and I had the worst experience with Gentlebands. First off, they claim to have locations in the U.S, but they are located in China. My ring was held in import customs for weeks before being released to deliver to our home.This was a nightmare and we will no longer use Gentlebands services moving forward.

Sarah from Gentlebands.com was amazing to work with! I ordered a new wedding band for my husband after he lost his in the ocean fishing. We didn't remember his ring size, so we chose to use an app (big mistake). Needless to say the ring was way too big due to the misinformation we received from the app. We then went to an actual jeweler to get his correct size. I then messaged gentlebands.com to request a new size and asked how to return the original ring. Sarah was amazing! She quickly replied that a new ring with the correct size was ordered and she told me not to worry about the return. The entire experience was so pleasant and it went far beyond traditional satisfactory! It was AMAZING! I highly recommend this company to anyone!

I completely changed my mind about the engraving on my initial ring and had to change the size. I received quick communication about this issue and they assured me that the want to send a product I’m happy with. Not only did they not ask for my initial ring back (offered it as a free gift) the new ring was delivered a week later. And my gosh! The quality of the ring is stunning and I know my husband will wear it confidently. I would offer a choice in fonts for the free engraving, but 5 stars nonetheless. As a first time ring buyer and soon to be wife, they made this experience easy and enjoyable.

This company is basically a fraud. I only ordered as the product was endorsed by Articulate Design ASMR who appears genuine and highly credible, which is more than can be said for Gentlebands. The company is based in China but tries to claim it is U.S. based. I ordered on 15 June and almost immediately received an email stating the ring I had ordered would take 30 days, with a whole load of hype about it being individually crafted using rare materials that needed to be sourced. Immediate red flag. 35 days passed, no word. I contact customer services which is only possible via email. After a series of vert clearly AI generated messages which again made apologies without addressing my queries and reiterated that their "craftsmen " took pride in their work to produce an exceptional ans unique piece, they offered to send me a different ring which was immediately available. I stated I wanted the ring I had ordered . At which point I got an email saying my order had been cancelled and I would be receiving a refund. When I wrote back and stated that I had never asked for a refund but only wanted the ring that I had ordered, I received another email stating that the email had been sent by mistake and my order was being prepared. Having stated multiple time that my order was taking Ionger than expected due to the unique design ( I hasten to add this was simply a ring advertised on their site, nothing bespoke) they suddenly turned around and sent an email saying it had been shipped. 10 days later and I have received nothing. I am fortunate in that I have the ability to ascertain the whereabouts of this company. I will be taking legal action against them in order that they will have to cease trading. They're a bunch of charlatans and think they're very clever in fooling people that they are a legitimate US company. They are not. They are based in China and their designs are also not their own. The materials they claim to use are also entirely misrepresented. Save yourself the money and spend elsewhere. There are plenty of legitimate businesses on Etsy who do what they say, with the materials they advertise.

If I could give zero stars I would. This shop unfortunately admitted to me they are not a handmade company based in USA. I ordered a ring on 7/6/26. They gave me a shipping label that was somehow marked Elk Grove, Illinois on the USPS website and says it was picked up by a shipping partner and USPS is awaiting the package. I checked back in with them a week later as there had been no movement. They immediately said “sorry for the wait, we’re sending you another ring now,” which was a red flag since they were supposed to be handcrafted high quality rings. Another week goes by and I reach out to customer service again, a little more pushy this time, and get told my first package is stuck in customs and my replacement package (which I have no shipping information for) just “landed in your country.” I asked them how that makes any sense since they are an American based company and the response was “we have many warehouses and use whichever one is closest to your shipping address.” Lol what?! I attempted to call a customer service number I found for them and of course it was not connected to anything. I started reading reviews and noticed people saying the same thing about this company being questionable. So I emailed again and told them at this point I would like to just refund my purchase and go buy my husband a nice band elsewhere. I went back and forth with them and ultimately had to threaten to go through fraud at my bank, and at that point they responded asking me to please not do that and refunded my money. I was able to find a wonderful company on Etsy with 22.2k orders placed and all 5 star reviews. The little shops name was Colorado bands. I found a great ring that arrived in 5 days and was even better in person. Just letting everyone know who is looking for something better after being scammed by this company.