gentlebands.comReviews of gentlebands.com

Ordered June 18 and paid expedited delivery. This was a birthday gift for my husband. It is July 5th and still no ring. I believe all email responses from them are auto generated. Highly dissatisfied.

I'm surprised by all the negative reviews about service, because I just had a great experience with customer service. Maybe they are making an effort to fix this. My ring came within a week and a half of ordering or so.. it had an engraving too. The quality was great but it was not quite the look my fiance wanted after all, plus we ordered too large of a size using their measure at home technique. The website is not clear about the return policy for engraved rings so I figured I would not be able to return and only exchange. When I explained to customer service I did not wish to exchange, they refunded me (the same day) AND told me to keep the ring.

Customer service is excellent and they really went out of the way to satisfy our order! We ordered matching bands for wedding and needed one resized. They were quick to respond and the ring arrived shortly after. Rings as a product are really nice and quality. We enjoy the infinity bands for our special day. Thanks Gentlebands! ~MKN

This company cannot provide a direct answer to a simple question. On top of that, the quality of these rings are terrible. Im upset with the customer service and lack of direct answers. Do not waste your time or money. My ring broke after 10 months of purchase and these are not made with the materials they say.

We ordered my husbands ring from here, he works with heavy machinery and the ring chipped. I contacted the company via email and within hours had a reply. I was able to reorder a new ring, half size smaller per my husbands request. They sent the new ring within a few days. When we got the replacement, we noticed our special engraved message wasn’t on the ring so I reached back out to the company. Again, they responded super quick and offered us another ring, any size and engraved message. They have been extremely pleasant to work with. Despite the negative reviews on here, I’ve had nothing but good results with them so far. We’re currently waiting on our ring but they have emailed the status each day. The quality and design of the rings are nice, price seemed fine considering how much we paid years ago for a white gold one.

I ordered a wedding ring from this company after seeing the unique whisky barrel band, had never seen anything like it before and ordered despite some of the negativr reviews, i incorrectly measured my finger and it was slightly too large, i emailed customer support late at night and by the time i had woke the next morning and had a email back condirming a re sizer would be sent to confirm the correct size and once i have the correct size they would send me a new ring with the same engravment on the original, unexpectedly they also said i can keep the original which by this point i had got married so was very happy with this, today the new ring arrived and fits perfect and i would recomend this company to anyone as i had nothing but a positive experience.

I picked out my favorite wedding band here ($230). Then I did a Google search by image and found the exact same ring for $23. I recommend you do the same. They have some nice stuff, but they didn't make it. Don't spend $230 on a $23 ring. I did this because other people called them out on stealing their designs. They even use the same pictures as the original sellers

I am so amazed by the customer service this company offers. I ordered a ring for my husband and upon arrival, we realized it was too big. I reached out to exchange sizes but wasn't quite sure which size we needed. Gentlebands sent me a ring sizer for free for my husband to properly size his finger. I sent them the proper measurements and they offered to send me the correct size for free. It was such a relief to be treated so well, during such an exciting time of life. THANK YOU, Sarah!!