gentlebands.comReviews of gentlebands.com

Their Customer Support is a joke and their lifetime warranty a scam. I have been emailing back and forth since May of 2025 with no resolution. "Emily" is saving the company a lot of money by refusing to help assist paid customers their replacements. She even asked for photos to prove the rings existence and then denied to replace after telling she would if I could send photos. SCAM!! Cheap rings = cheaper service.

fake site. sends you 1 ring in a wrong size on purpose, doesnt send a replacement or provide any refunds. no complaints process.

Beautiful ring and fantastic customer service My partner bought me the Tide ring for Xmas and we were so excited when it arrived. Unfortunately we misunderstood the sizing chart and so the ring received was too tight. I tried to live with it but unfortunately it became too uncomfortable when my hands warmed up and were slightly swollen. When we contacted customer services they said they'd send out a replacement, a size bigger, at no extra cost. Well it arrived today and it fits perfectly. It has also been engraved with the same words as the original one too. It's a beautiful ring and well made, and looks a quality product. More often than not dealing with online sales companies can be a nightmare because of product quality, misrepresentation etc (i.e. not getting what you think you've bought and paid for), however dealing with Gentlebands has been a refreshing experience and their after sales service is second to none. We'd definitely recommend them! Ps Make sure you get the sizing right in the first instance if you can

Highly recommend. Beautiful ring - well made, engraved with my words at no extra charge and great quality. I misunderstood the sizing chart so had to communicate with them to change my order and the team were so helpful and reassuring. When it arrived it was indeed perfect. So happy with the whole experience.

They sold us a fake meteorite ring and are trying to double down on their lies that it's real. It's not magnetic and easily scratches. Not magnetic =not meteorite. They are refusing to refund us.

My husband was gifted a ring, and we were so excited to receive it. Unfortunately, it didn’t fit — but we weren’t worried at first because the company advertises a return/exchange policy. I reached out right away to begin the exchange process, and they initially responded quickly and said they would be happy to honor their policy. But the next email was completely different. They changed their answer, and after several back-and-forth messages, they are now refusing to uphold their own policy or help me in any way. It has been incredibly disappointing and frustrating. Because of their refusal to follow through, we’re now stuck with a ring my husband can’t even wear. Very unhappy with the customer service and the lack of integrity.

Accidentally ordered 2 rings, emailed them and they got back straight away and sorted it. Ring was slightly too big emailed them and again they got back straight away and within 3 days the replacement was sent. Ring seems durable, but it's made of tungsten alloy so what do you expect. Shipping was fine. I live in the UK and there based in Chicago so anyone expecting 3 day delivery on free shipping are being unreasonable

Gentle bands have been both efficient and have provided great customer support/ care. Have been fair and personable and sell very good quality rings.