Gen MobileReviews of genmobile.com

Response from Gen MobileJun 4, 2026

Hi Alonso, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.

Response from Gen MobileJun 4, 2026

Hi Tiffany, thanks for sharing your thoughts. We are glad to hear that your number transfer is sorted out and that you received your new phone quickly. If you ever have questions or feedback, feel free to reach out. We're always here to help.

Response from Gen MobileJun 4, 2026

Hi Betty, thank you for sharing your feedback. I understand your experience hasn't been ideal, and we want to help. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Dial 611 from your device, so we can troubleshoot your current connection and discuss your device options.

Response from Gen MobileJun 4, 2026

Hi Cassandra, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com

Response from Gen MobileJun 3, 2026

Hi Candace, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.

Response from Gen MobileJun 3, 2026

Hi Natalie, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.

Response from Gen MobileJun 3, 2026

Hi Patti, thank you for your review, and I'm sorry for the frustration with your service running out. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.

Response from Gen MobileJun 3, 2026

Hi Cynthia, we’re sorry you’re experiencing this issue. Since your phone isn't turning on, could you please email our care team at [email protected]? Our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help. If you have access to another device, you can also chat with us live at genmobile.com.