Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 30 reviews with 3 stars · Clear filters
Arletta E.
They don't have very good phones or service I did not have a good experience with them
Response from Gen MobileJul 29, 2026
Hi Arletta, thank you for sharing your feedback. We're sorry you had a bad experience with our phones and service. We connect our customers to one of America's largest 5G networks and offer a range of budget-friendly phones, but we understand every user’s needs are different.
CRYSTAL
I don’t like how the phone calls go in and out and when looking at and app it buffers or takes a while to load
Response from Gen MobileJul 8, 2026
Hi Crystal, We are sorry to hear you are having this experience. Please chat with us on genmobile.com or email us at [email protected], so we can help troubleshoot what might be going on. Best, Gen Mobile Care
AMBER
It's a slight lag and my maps app doesn't do proper calculations
Response from Gen MobileJul 6, 2026
Hi Amber, we understand how frustrating it is when your data lags and maps don't calculate properly. Often, a quick restart of your phone or resetting your network settings can resolve mapping lag. If that does not help, please call our care team at 1-833-528-1380 or email [email protected], so we can check your area's coverage and data settings.
LARA
I do not get very good reception in my apartment on this phone with this carrier.
Response from Gen MobileJun 16, 2026
Hi Lara, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
CHRISTOPHER
Thank you again Gen mobile for my phone free tex and 5G wifi truly amazing and thank you for your help
Response from Gen MobileJun 16, 2026
Hi Christopher, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and would be more than happy to help.
TIFFANY
I really don't have anything to say I got my phone number back finally from the other company I was with the only thing I can say good about y'all is that y'all answer your phone and y'all sent out phones for new services 😊
Response from Gen MobileJun 4, 2026
Hi Tiffany, thanks for sharing your thoughts. We are glad to hear that your number transfer is sorted out and that you received your new phone quickly. If you ever have questions or feedback, feel free to reach out. We're always here to help.
CASSANDRA
I have had to reset my cellphone about every two days since I have had it.
Response from Gen MobileJun 4, 2026
Hi Cassandra, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
B R.
I could use a phone. That’s a bit better. How is it that my little Niece that’s younger than he got a better phone. My impression was, I was supposed to get a specific one. Wasn’t one I got
Response from Gen MobileMay 21, 2026
Hi there! We're sorry to hear that the device you received was not the one promised. Please call our Customer Care team by dialing 611 so we can assist you with any device questions. To speed things up, we recommend having your 4-digit PIN ready when calling. Our agents will be waiting for your call to explore device options with you.