Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
391 approved reviews, newest moderated first
Zaire J.
They're giving me a free phone that's on. Your doing best to be who you are today. Keeping searching and you'll find what will make you even more of a well working business.
Response from Gen MobileJun 2, 2026
Hi Zaire! Thank you for the five star review! We're so glad to hear that you are enjoying the free device. If you have any question regarding your account and/or service, give us a call by dialing 611 from your Gen Mobile device.
BERNARD
My phone would not accept charging after only two months of normal use. I called you and was told I had to PURCHASE a new one. Thanks for nothing.
Response from Gen MobileJun 2, 2026
Hi Bernard, we’re very sorry to hear about the charging issue and the frustration from your previous call. Since your phone isn't accepting a charge, please email our care team directly at [email protected], so we can review your case. While our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help. If you have access to another device, you can also chat with us live at genmobile.com.
Karan E.
I had at&t, I kept getting meagevhad to do a update for gen Mobil. Well I did so not to loose service! An I haven't Ben able to revive orakeva call scense! I have total no signal bars! Gen Mobil sucks! They do not give u good service! I say there service is 0!!! Do not go to gen Mobil is my best advise
Response from Gen MobileJun 1, 2026
Hi Karan, we are very sorry to hear that you lost service after completing an update. For security purposes, we need to verify your account details directly to fix this technical issue. Please chat with us at genmobile.com, email us at [email protected], or call our customer care team from another device at 1-833-528-1380, so we can help resolve your issue.
Michele M.
It has been a very negative experience.I haven't had my phone a month and I 'm trying to get to the doctors in need of transportation, and that's when the phone goes out for no reason.They use all these excuses saying that I didn't go to the national verifier, or I went to another carrier.Which I did not so when you really need the phone, it will not work for you.And then they ask you for money, then they want all your information.And a bank card and use that it's a very bad company with a very bad product.And they will not service that
Response from Gen MobileJun 1, 2026
Hi Michele, we are very sorry to hear about this experience. We understand how frustrating it is to be without service when you need it most. Because we cannot access your personal account details or verify your Lifeline status through this public review, we want to connect with you to get this sorted out. One of our team members will reach out to you directly. If you need immediate assistance, please call our customer care team at 1-833-528-1380 or email us at [email protected], so we can help you right away.
NATALIE
I never have any problems with my service. I always have a signal.
Response from Gen MobileMay 25, 2026
Hi Natalie, thank you so much for your thoughtful review. We’re truly happy to hear that you’re having a positive experience with GenMobile. If you ever have any questions or feedback, please don’t hesitate to reach out. We’re always here to support you!
Tannia J.
Never have dropped calls, great data
Response from Gen MobileMay 22, 2026
Hi Tannia, We love to hear that you are enjoying service with Gen Mobile! If you have any questions regarding your service in the future, call our Customer Care team by dialing 611 from your Gen Mobile device. Our agents are eagerly waiting to assist you.
Donald S.
Phone is a sorry joke just like the service
Response from Gen MobileMay 22, 2026
Hi Donald, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
SCOTT
Very well set up and timely delivery of phone so far good service
Response from Gen MobileMay 22, 2026
Hi Scott, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.