Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
391 approved reviews, newest moderated first
FARIDA
Wireless service is so bad there are no service at all for few data
Response from Gen MobileJun 10, 2026
Hi Farida, we’re sorry you’re having this experience. Gen Mobile partners with one of America's Largest 5G networks to bring you premium service for less, though speeds can vary depending on location and device. If you’re running into issues, you can call 611 or chat with us at genmobile.com, so our team can help review coverage in your area.
Reva
The Internet slow the phone slow no hotspot boring phone
Response from Gen MobileJun 10, 2026
Hi Reva, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Theodis M.
Good customer care and support
Response from Gen MobileJun 9, 2026
Hi Theodis, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Thekidnotbilly
I think nothing but great things about this fine company. Thanks it’s been nice.
Response from Gen MobileJun 9, 2026
Hi there, thank you so much for the kind words! We truly appreciate you taking the time to share your experience, and we are glad to hear you've enjoyed our service. Thank you for being a part of the Gen Mobile family!
CHERYLELYN
Service good signal i like the communication
Response from Gen MobileJun 9, 2026
Hi Cherylelyn, thank you! Your positive feedback keeps us motivated to deliver the best service.
MANETA H.
Good service
Response from Gen MobileJun 9, 2026
Hi Maneta, thanks for the review! We're thrilled to hear your service is working out so well.
the G.
works great,good service,no dropped calls
Response from Gen MobileJun 9, 2026
Hi The Gonz, thank you for the feedback! We love having you with us and are glad everything is going smoothly.
Nikkia
It's a 4G phone that was inherently slow and after just a couple months the phone freezes or goes into different apps randomly without touch. I now can only make occasionally calls without the phone freezing.
Response from Gen MobileJun 5, 2026
Hello Nikkia, we truly empathize with the difficulties you're experiencing with our services. It's important to us that we support you in resolving this situation. Please don't hesitate to reach out to us by calling 1-833-528-1380 or chatting with us through genmobile.com. We are here for you.