Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

Showing 135 reviews with 1 star · Clear filters

Baba B.
Oct 7, 2026
Sketchy...
I don't like the fact that you give them all your personal info AND they take a picture of you just to tell you that you need to have a certain letter that of course would take some time to get just so they can approve you. I told them to stuff it. They should process you before this whole picture thing. I'm a little leery about these people.
Response from Gen MobileOct 8, 2026
Hi Baba, I'm sorry you're having trouble with your application. I understand how important it is to keep your information safe. If you have any issues, please reach out. You can chat with us or call Customer Care at 833-528-1380 whenever you need help.
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Tamaron
Sep 25, 2026
Y'all suck I asked for the lifeline…
Y'all suck I asked for the lifeline phone to be moved to a different lifeline company and you refused to allow me to change mycari after being that the phone was never used due to not getting it on time
Response from Gen MobileSep 26, 2026
https://forms-prod.sprinklr.com/secure-forms/bab30818-48c0-4c21-92d5-ed474e6bfe9d
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CHRissy
Sep 23, 2026
horrible I've sent two email no answer…
horrible I've sent two email no answer back per usual they reply a link you click it to fill it our and the bs error message comes
Response from Gen MobileSep 25, 2026
Hello Chrissy, I truly empathize with the challenges you’re facing with your service. It’s understandable to feel frustrated, and I want you to know that we’re here to support you. Please reach out to customer service by dialing 611 from your phone. We genuinely want to help resolve any issues you’re experiencing and provide the assistance you need.
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HM S.
Sep 12, 2026
Unsolicited Contact and Automatic Validation
Received unsolicited validation of personal information contact through Amazon Haul. Not a desired service. No option to decline Obvious facilitation by Amazon. Will NOT EVER use a service that stoops to such deceitful practices.
Response from Gen MobileSep 14, 2026
Hello. Thank you for contacting Gen Mobile! My name is Jonathan. I’m very sorry to hear that you’re experiencing an issue with your information. If you did not have the best experience with us, you can contact us again through chat or by calling Customer Care at 833-528-1380. We’ll be happy to review your information and assist you further. I sincerely apologize for the inconvenience. We’re here to help you and protect your information.
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Kayla B.
Sep 7, 2026
Will NEVER use again
Will NEVER use again. I have had this service for two months now and I dont get service ANYWHERE I go. Then phone was total trash (as expected coming from a government phone). I am in the process of leaving an abusive relationship and I had to leave all of my stuff behind at his house when I escaped, I had to contact Gen Mobile for a replacement SIM card, just the card, not the phone. The man kept asking me what my phone number and email address was so I can get a verification code, when I KEPT explaining to him that I can give him the information but not the code number due to my situation, he just kept telling me all I had to do was get into my phone and tell him what the code was. Then he said an alternative way was to get something in the mail with my pin on it that apparently was wrong, and when I gave him the address I've lived at for 31 years, he told me THAT was also incorrect. I will never go to this company again and I recommend you don't either.
Response from Gen MobileSep 7, 2026
Hello Kayla, I want to sincerely express my regret for what you’ve been through. I can only imagine how frustrating this situation has been for you. We genuinely want to help and make things better. Please feel free to send us a direct message so we can listen to your concerns and work together towards a resolution.
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Mr. V.
Jul 22, 2026
This is the worst cellphone company I…
This is the worst cellphone company I have ever used. They send my phone unsecured so someone stole it in front my house then they told me oh we cant help that and wont send you a new phone and if you dont order a new phone you out of luck then when I asked to speak to higher up he hung up
Response from Gen MobileJul 22, 2026
Hi Mr. Vaughn, thanks for reaching out. We're sorry to hear about your experience, and we understand how frustrating it is to deal with a stolen package. Gen Mobile does not cover lost or stolen equipment once delivered, but we apologize for any frustration caused during your call with our team. While we cannot replace stolen devices for free, we can look into replacement options or help you set up a new SIM card for a phone you already own. Please give us a call at 1-833-528-1380 or chat with us at genmobile.com, so we can look into this further for you.
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Na
Jul 11, 2026
They lack customer service
They lack customer service, lack understanding, I bought a phone last month and they took my money and didn’t give me a phone
Response from Gen MobileJul 13, 2026
Hi Na, we appreciate you bringing this to our attention. I am sorry to hear that you have not received your phone yet, and we want to help. We've requested more information from you through Trustpilot, so we can gather your order details and look into this issue for you. If you need immediate assistance email us at [email protected], or chat with us online at genmobile.com.
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JACKI
Jul 8, 2026
The phone I received does not turn on
The phone I received does not turn on. I've charged it for days and it still does not turn on. I've emailed about the problem and have not heard anything back.
Response from Gen MobileJul 8, 2026
Hi Jacki, Thank you for reaching out. This is not the experience we want you to have with us. Someone from our team will reach out to you directly and look into this for you. Best, Gen Mobile Care
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