Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 32 reviews with 2 stars · Clear filters
Darryl L.
Some of the representatives do not speak good english. I had to repeat myself multiple times.
Response from Gen MobileOct 8, 2026
Hi Darryl, I'm sorry to hear about the troubles you had with our agents. We want to make this right for you. Please call customer service at 611 for a follow-up, and we'll be glad to help you.
Michael Marr Jewish M.
Their services are alright but their phone is garbage.
Response from Gen MobileSep 16, 2026
Hello, Michael. Thank you for reaching out to Gen Mobile! This is Jonathan, and I truly empathize with the difficulties you’re facing with your phone. I’m here to help and will gladly look into your account to find a resolution for this inconvenience with your service.
Raimondo S.
It's time to unveiling the curtain. It's all bait and .... Then will charge you every other week a $20 .ones you give card they charge as they pleased .Free phone is truly unworthy if you need for work or looking for one . Custom service is all about an aggressive up selling.
Response from Gen MobileSep 14, 2026
Hi Raimondo. I truly empathize with the experience you are going through with your service. We are here to support you and want to ensure you have all the information you need. Please remember that we offer various plans at a friendly price point. If you would like to know more about our plans and prices, please feel free to contact us at contact us at calling 833-528-1380 or via live chat at genmobile.com. We’re here to help!
DEBRA
I have no service.
Response from Gen MobileJul 10, 2026
Hi Debra, we are sorry to hear you are experiencing a service interruption. We want to help. Please contact our support team at 1-833-528-1380, email us at [email protected], or chat with a live agent at genmobile.com. Please have your account details ready, so we can assist you as quickly as possible
Melissa M.
The phone is horrible the battery won't stayed charged it freezes up it's the worst cell phone ever the hot pepper cell phone is horrible.. Ive got service on a phone that I can't use..
Response from Gen MobileJun 23, 2026
Hi Melissa, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
MARY
Batt won't stay charged
Response from Gen MobileJun 23, 2026
Hi Mary, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
ANGELITA
Can't install most apps that I use daily
Response from Gen MobileJun 10, 2026
Hi Angelita, thanks for reaching out. The free phones provided with our Lifeline program are designed for essential use(calls, texts, and light browsing), and they may not have the storage to run all daily apps. To get a device that works better for you, you can upgrade to a low-cost smartphone through Gen Mobile or bring your own compatible phone to our service. Please call 611 or send us a DM, so we can walk you through these options.
Reva
The Internet slow the phone slow no hotspot boring phone
Response from Gen MobileJun 10, 2026
Hi Reva, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.