Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

SUSAN S.
Jun 18, 2026
Selling Bad defective phones, sorry customer service
My phone died. It won't come on it won't charge. I tried calling and texting customer service they gave me a run around. I need a replacement phone asap . Both lied to me saying that they were sending me a email with a pin number. I received no email from either of them. Sorry customer service. The customer service phone person, spoke English so badly and her words literally ran together so you can not understand what she is saying.
Response from Gen MobileJun 18, 2026
Hi Susan, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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LARA
Jun 16, 2026
I do not get very good reception in my…
I do not get very good reception in my apartment on this phone with this carrier.
Response from Gen MobileJun 16, 2026
Hi Lara, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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DARRYL
Jun 16, 2026
Just awesome no bullsh
Glad to be apart of the phone ccerr
Response from Gen MobileJun 16, 2026
Hello Darryl, we truly appreciate your positive review. It warms our hearts to know that you are enjoying our services. If you ever find yourself in need of assistance, please don’t hesitate to reach out to us. We’re here for you.
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CHRISTOPHER
Jun 16, 2026
Nice work
Thank you again Gen mobile for my phone free tex and 5G wifi truly amazing and thank you for your help
Response from Gen MobileJun 16, 2026
Hi Christopher, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and would be more than happy to help.
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MICHAEL
Jun 16, 2026
My New Hot Pepper phone
Well, the good folks at Gent forgot to tell me what my New phone number is and They're really no help at all... The Hot Pepper phone itself is Compact fits easily into your hand, and is easy to use! 4 stars
Response from Gen MobileJun 16, 2026
Hello Michael, we truly appreciate your positive review, and we sincerely apologize for the situation regarding your telephone number. Please don’t hesitate to reach out to us by dialing 611 from your phone or chatting with us at genmobile.com. We are more than happy to assist you with any information you may need.
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AUSTIN
Jun 16, 2026
It was fast easy and I got my phone and…
It was fast easy and I got my phone and it worked right away
Response from Gen MobileJun 16, 2026
Hello Austin, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and encourage you to reach out without hesitation.
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Olivia M.
Jun 10, 2026
I'm not having any issues
I'm not having any issues
Response from Gen MobileJun 11, 2026
Hi Olivia, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
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ANGELITA
Jun 10, 2026
Can't install most apps that I use…
Can't install most apps that I use daily
Response from Gen MobileJun 10, 2026
Hi Angelita, thanks for reaching out. The free phones provided with our Lifeline program are designed for essential use(calls, texts, and light browsing), and they may not have the storage to run all daily apps. To get a device that works better for you, you can upgrade to a low-cost smartphone through Gen Mobile or bring your own compatible phone to our service. Please call 611 or send us a DM, so we can walk you through these options.
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