Gen MobileReviews of genmobile.com

Several months ago, my cell phone was not usable because the battery life was very low, and the speakerphone was not usable. The replacement arrived, and the phone application did not work. I was requested to ship it to the warehouse. I was forced to wait 2 months for a replacement. The replacement phone also could not make calls. Customer service had to send me a different model then the SIM card did not work. Finally used the old SIM card. 2 months later, the charging port on the phone broke. Gen Mobile replaced the phone, but then again, we had issues with the SIM card, and then there was an issue with my account. Last, I was told to give them my credit card numbers, after 2 plus years not having any issues with my account.

This site didn’t post my first post lmao Gen Mobile hire anybody It was 2 women and a man that took all my private information 3 times all screenshots went back to the parking lot where they had a table and chairs but was sitting in their cars One with a baby crying with no car sit and her and the guy was smoking weed They missed 6 people One lady phone was ready but she left for work The girl said if she not back by 6 pm I’m keep her phone lol I just looked at her I waited 2 days for them to say they couldn’t help me I had my award letter and still nothing They save your information in their phone And u are paying their salaries The sign says free phone service but they say it’s a fee lol 15 ,20,30 dollars One lady wasn’t even there she was on the phone with her 14 yr old and she did it over the phone charged her 25 dollars tried to used the lady cash app and Zelle to get the money wild stuff I will never give them my private information ever again

Gen mobile is a joke!!! I cant see how gen mobile has any positive reviews they all must be fake reviews. I have has there service for about a month now and I am on the government free plan. First this they send you a phone from the early 80's and this phone does nothing but crackle and pop when you use to make a call. I have been able to connect to the internet not one single time and I tried countless times. And i live in the middle of Clearwater Florida so i know that's not the problem. Now let's thalk about their customer service that even a bigger joke than that worthless phone they send you its not even a brand i have ever heard of before. The phone manufacturer is named hot pepper totally a pice of crap in every way and when you call customer service good luck getting someone to understand basic English plus you are on hold for ever and its the same thing on their chat option and they are telling me I can't do anything about this phone that I can't even connect to the internet with or have a decent phone call with because its trash. So beware of this company go somewhere else you be glad you did.

have no idea why gen mobile is contacting me after all this time like years when they never helped at all and not they contact me thru trustpilot totally gave up on them so whatever gen mobile

Having recently moved back to California and struggling financially, my family and I are getting snap and medical benefits. Phones are very expensive so we thought getting help would be wonderful. We had just bought groceries with our snap card at a Walmart in Morgan Hill when we passed a table with a gentleman offering these phones. He said, this will only take 5 minutes. 45 minutes later with our food on the verge of perishing we were denied. Even though we had all our information required we were denied because we haven't been able to afford getting California licenses. So I guess even though California recognized us enough to get benefits, this company doesn't really help those on medi-cal or snap. I am upset for a waste of time and discrimination. I am even considering a law suit as well

Everything i first signed up for the free phone it took them over a month to approve my application then they sent me a phone almost got to my house the requested it back didn't tell me sent me another phone the Sim card was wrong they were supposed to send me another one I still haven't received it

The worst part is getting ahold of customer support. My phone service isn't working, so I'm limited to chat and email. Their chat system has long waits - got kicked off after waiting two hours. Kicked off again after another wait. That was just today. Similar events occured over the last three days. I've hardly reached them but once per day. They don't ensure that their work accomplished the goal, nor do they have a way to stay connected or reconnect when connection is lost. The chat system doesn't send an email of chat history. In fact, chat history I cannot see. There seems to be no accountabilit The app I cannot get into. It doesn't recognize my password, and [forgot password] sends verification code to the phone number only, even though it says that it may have sent to both. I'm so fed up for being mostly unable to reach them, that I found another provider. Original issue: I asked that my service be moved to my iphone 14 pro from an old android. They were nice enough, but their technical knowledge falls well short. My iphone is incompatible. Fine. They tried to put service back to my android, but I'm still without service for three days, which three days have been mostly wasted for waiting for support to pick up my chat. I am having to reschedule several important meetings and missing work as a driver for not having cellular service on at least one phone.

I Will que Reich anywhere Golf signal