Gen MobileReviews of genmobile.com

My account canceled without any notice or explanation. When I called customer service, the only thing they said was, "I'm sorry for the inconvenience. I don't know why it was canceled, but unfortunately we can't activate it. So now, since everyone who had the phone number for me and all the places that had the number for verification, I have ti somehow update with them. And I can't transfer the number to another carrier. So, in the interim, no one can contact me.

Practically nonexistent customer service. I called to activate my phone. A week later I had to call back, because I could not place or take a call could not use any data. Another week after, I had to call back again to find out they had not activated the phone properly. Even the people who were supposed to fix the problem did not realize that the phone was not activated. They did not try calling my number. They did not send me an email as rep said they would. The company wants money for nothing.

Very bad experience for me signing up for Gen Mobile. I signed up before Christmas at my apartment complex, a guy was giving new phones to residents if they wanted one. I received one and wanted to port my old number to my other phone (which was better than the phone they gave me). It is now January 18th and after many conversations with them for over 3 weeks trying to get my number ported, they tell me that I'm not giving them the right credentials for the account I signed up for. Apparently the guy gave me a locked phone when he signed me up? Several of the agents I talked to told me to call back in 24 hours, my issue would be fixed. There's no way Gen Mobile can help me now, they told me to reapply. NO way will I sign up with them again! Edited to add: No thank you Gen Mobile! My review was in January, it's now September! I will not provide my info to you.

I bought a SIM card for three months plans but I have received only one month of service and they want my social security and credit cards number when calling to activate my SIM card, their service was horrible.

Excellent customer service. Very pleased with the help that I received

The only Reason I have 1 star ⭐️ is because I had to give them something to be able to write a review because if it were up to me they definitely wouldn’t had even got that star people beware this company or what ever it is is a complete joke my mom paid for service we did everything to activate ended up calling them they tell her oh we apologize give it 2-4 hours because we are currently working on the towers in your area uhhh ok have them benefit of the doubt called back next day in the morning being they close at 5 anyway she just spoke to another person mind you they all literally sound the same and this time they had the nerve to tell her oh give it 24-48 hours this time and I’m telling my mom wait what ask them again why so she did and go fit the lady tells her because we are working on the towers that crap don’t even make sense so I just told my mom to ask like wait a min does the tower provide service in this area yes or no so she asks and the lady says yes which makes absolutely no sense anyway long story short I told my mom to ask for a supervisor and asp a refund she did the lady has the nerve to put her on hold for a few mins and comes back and says your refund has been requested so my mom says ecscuse me refunded or requested ok what ever my mom then ask to speak to a supervisor the lady has the nerve to say there’s no supervisors available at this time so she calls back finally gets one who was just as equally dumb as the first person and they talk for a few minutes and next thing we no the phone goes dead they had the nerve to hang up people DO NOT I CANT EMPHASIZE ENOUGH ON DONOT WASTE YOUR MONEY AND TIME WITH THIS SO CALLED COMPANY STRAIGHT SCAMMERS I REALLY HOPE THESE PEOPLE ARE EXSPOSED SOONER THEN LATER !!!!!

Staff needs more training, they lack knowledge and compassion. young man lied Tuesday night. He made me think that he was transferring me to another agent, i was put on hold for a second, call disconnected, i called back and received the voicemail stating they were closed. This took place after keeping me on the phone 20 minutes him giving me the wrong instructions to fix my problem. My have not worked since 9/6, this happened on 09/10, I’m hoping to get the problem fix tomorrow ☹️Dissatisfied customer.

First off when I got this phone I kept getting texts for people trying to get into bank accounts telegram and other kind of services to my phone I never set up a pin so the person that was at the little table in front of 7-Eleven set up a pin took a picture of me got the last four of my social and started using my information to open up all kinds of accounts like telegram and a bunch of other services to shop with be careful and beware