Gen MobileReviews of genmobile.com

Love it a10 stars

The wireless data isn’t the best

I opened a GenMobile account through the Lifeline program a month ago, but they still haven't provided me with the service. Genmobile sent me a phone with an active SIM card, but I can't receive calls; I can only make calls. Every week, Genmobile sent me a new SIM card to fix the issue. But the second, third, and fourth SIM cards didn't fix the problem. They opened four escalation tickets, two of which are still open. I've called customer support numerous times, but the only answer I've heard is, "You need to wait 24 hours, and they'll call you back." Technical support never called me back about my issues. At this moment I have not any phone service provided Genmobile. Based on what is happening with the telephone service that this company did not provide me, there is every reason to believe that the company is deceiving people and the state in which it operates. I will be forced to seek help from government agencies in this situation. Ticket# TKT132726

This time, huh? You guy suck! YOU make a pin I never gave, my phone was stolen and I can’t even deactivate it and gen mobile can’t access my account even when I give all information to them. Entirely useless! Never in my life would consider this an even somewhat of a company. I send for a pin and they send it to the phone I NO longer have? Ridiculous! I can’t even ask to add my email. Never again! And I understand account security, and all that you got to mail it to the right address and all that, but if somebody’s giving you all their identity information, it does not make any sense that since they moved, they can no longer have their account accessed or since they’ve lost or had their phone stolen or they forgot to put their email at the time of creating the account therefore they can no longer add edit or gain access. That makes absolutely no sense whatsoever and I would definitely say that this is something that needs to be addressed or brought to the attention of the Better Business Bureau.

They’re horrible , I bought a blu phone from one of their Stand. A month later the sim inside of the phone is not reading . Called customer service , they tried to trouble shoot and couldn’t . I gave them all of my information and they told me they can’t send me a new SIM card since I don’t have my PIN number so they’ll mail it to me . I gave them a new address to mail to instead of the one on my id . Sorry can’t do that we have to mail the PIN number to the old address on your ID. So what’s the point of the verification ? . I’ll take service somewhere else . They’re hard to deal with , selling phones that’ll stop reading the SIM card a month later .

I tried to port a number into gen mobile. Every time I didn't go through, it was because they put in the wrong information. When I tried to talk to customer service representatives, they blew me of or made excuses. Horrible customer service. Would never recommend to anyone else.

I wouldn't even give them a star if I had the option. Their customer service is terrible. Very rude and dismissive and their representatives are extremely hard to understand even when using the online messenger feature. Their service quality is poor. Try SafeLink instead.

The company is terrible their customer service is terrible and they dont follow company policy they make things personal with the customer which is so inappropriate its very sick and it needs to be addressed