Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
391 approved reviews, newest moderated first
LIZBETH C.
I se t to servicios directos en 142 New Brunswick ave in Perth amboy to look to actívate ny boost phone. The young lady behind the cou ter off eres my a service calles gen to call u limites to Colombia. I actívate d ir on my boost phone and in lo k v the derive especial y to call my family unlimited for only 20 dollars. Highway recomed this ser ice
king S.
Amazing company professional team strong network stable service all users feel better with this company specially it give more countries free calling clear sound hight quality internet service
HONGJIE X.
Very good signal and low price
Izzy's W.
Came into Izzy’s to get phone service and Adam helped me out offering me Gen mobile. After activating everything worked great. Put it in my iPhone and it was super fast. Thanks Gen mobile and thanks Adam for excellent customer service
BRIAN at ASHBEE C.
Outstanding customer service, easy activation process and pricing.
Eugene K.
The sales assistant was knowledgeable. Was patient to my many questions
nigel H.
Had a great experience. Was able to activate my Boost device on Gen mobile. Awesome to know!
vickie K.
The phone is horrible. The man (Webb Conroy or Conroy Webb, if he used his real name) who conned me into getting it lied to me (I had several witnesses who heard that) to get the phone, so I assume he was working on commission. Then, when I finally got the phone ready to go after having to go buy a special SIM card of which I was not made aware that I would need to keep my previous number. I could hear fine, but the person I was talking to couldn't hear me. I called that man back, and he was of no help. Wouldn't trade me out a phone after only having the broken one for 4 days. I called your customer service, which is a joke. They were of no help at all, and then expected ME to pay to send your defective phone back at my cost before receiving a new one. I am ill and have many doctors' and medical calls, and need a phone quickly. But, that didn't matter, it would take, if lucky, almost a month to get a working phone back. I would NEVER, EVER, use this company.
Response from Gen MobileSep 4, 2025
We’re sorry to hear about the difficulties you experienced. Device exchanges and replacements do follow certain requirements, but we want to ensure you’re supported. We’ve sent you a private message to gather your details and review your case further.