JAMES
Ordered a phone which I received it
Ordered a phone which I received it. The phone wasn’t activated like always. So I did what was instructed for me to do to activate the phone. It didn’t work. So I tried to find the phone number looking at the box or where the sims card holder and there was no number to be found. So I had to call GEN to see if I can get resolved.i was asked for a PIN number in which I explained to individual I don’t have a phone number or pin to be activated. So all my information was taken so the individual can check about getting my phone activated. Well after all that going back and fourth I was told that a PIN number will be mail not emailed but mailed to me instead and that I would have to wait 7 to 10 day for the letter. This isn’t really good service I expected.
Response from Gen MobileMar 6, 2026
Hi James, we understand how frustrating this must be. Your security is our top priority, which is why your PIN needs to be mailed to you. Our team is here to help and answer any questions while you wait for your PIN, so your phone is ready to use as soon as it arrives. If you experience any delays with the arrival of your PIN, please don’t hesitate to reach out to us.