Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

Adrian S. M.
Apr 15, 2026
The service seems fine but the phone is…
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would recommend paying the extra money for a better phone I just didn't have it the day I ordered.
Response from Gen MobileApr 15, 2026
Hi Adrian, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
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SABRINA
Apr 15, 2026
The phone is great
The phone is great. High speed internet and great phone service.
Response from Gen MobileApr 15, 2026
Hi Sabrina, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
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Richelle jones C.
Apr 15, 2026
It gets service where I never thought…
It gets service where I never thought possible
Response from Gen MobileApr 15, 2026
Hi Richelle, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
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Star
Apr 14, 2026
The phone stopped working the first week
The phone stopped working the first week
Response from Gen MobileApr 14, 2026
Hi Star, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 90-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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BRENDA
Apr 14, 2026
My phone barely works
My phone barely works. It's slow. The apps that I installed take forever to open. The phone is a very cheap cellular phone not answering I've heard. I can barely hear it ringing or the volume on a call and it's at it's highest level. But it's a free service so I guess I can't complain but they can do better. Now it won't even charge🤬🤬🤬
Response from Gen MobileApr 14, 2026
Hi Brenda, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look at your device. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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JAMES
Apr 14, 2026
Bad phones
Bad phones, phones are at least 5 to 10 years behind when it comes to today's technology and can not keep up. They either crash or have very low ram and slow processors, making it hard to use the service.
Response from Gen MobileApr 14, 2026
Hi James, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
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HAROLD
Apr 14, 2026
Customer service
The people are very nice
Response from Gen MobileApr 14, 2026
Hi Harold, we’re glad to hear your experience has been smooth! Thanks for your review, and feel free to reach out anytime.
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Candace A.
Apr 14, 2026
It works great for my kid
It works great for my kid
Response from Gen MobileApr 14, 2026
Hi Candace, Thanks so much for the great review! We're really happy to know that the service is going well for your child. It's super important to us to offer reliable and affordable connectivity for families.
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