Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
391 approved reviews, newest moderated first
MECALANDRIA
I never received anything from yall I don’t have your service or support
Response from Gen MobileApr 16, 2026
Hello Mecalandria, We sincerely apologize for the inconvenience of not receiving your package. We would like to assist you in resolving this matter promptly. Please contact our customer care team so that an agent can help you with your replacement and service choices.
JESUS
Service service
Response from Gen MobileApr 16, 2026
Hello Jesus, Thank you for your five-star rating! We're really glad to know that you are enjoying our service.
Jay
Phone service itself is horrible
Response from Gen MobileApr 16, 2026
Hi Jay, We apologize for the difficulties you are encountering. Gen Mobile collaborates with one of the largest 5G networks in the United States to provide you with high-quality service at a lower cost, although speeds may differ based on your location and device. If you are experiencing problems, please call 611 or chat with us at genmobile.com so that our team can assist you in checking coverage in your area.
LISA
They help me and I appreciate Gen Mobile!!
Response from Gen MobileApr 16, 2026
Hi Lisa, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
margie M.
Gen service is great, I have no complaints!
Response from Gen MobileApr 16, 2026
Hi Margie, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
TYNIKA
Phone barely charging now its saying it has a virus
Response from Gen MobileApr 16, 2026
Hi Tynika, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
TRACEY
Good service,I'm so grateful for the service
Response from Gen MobileApr 16, 2026
Hi Tracey, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
sharonglenn
I’ve received a defective phone. It only worked for less than 30 minutes to an hour after that the screen went black. I called to have the phone return and they tell me that I might get the same phone meaning, I’m gonna get the same results so I give this company zero star stars and I still have not got a replacement phone
Response from Gen MobileApr 16, 2026
Hi Sharon, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.