Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
391 approved reviews, newest moderated first
VASYLYNA
У вас чудовий звʼязок. І ми дуже вдячні вам за вашу роботу. Компанія чудова , і допомогли нам з підключенням.
Response from Gen MobileApr 16, 2026
Hi Vasylyna, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
SUSAN
The phone doesn’t even work
Response from Gen MobileApr 16, 2026
Hi Susan, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
DINA
I was stuck on the side of the freeway and I had to call a tow truck. The service was reliable.
Response from Gen MobileApr 16, 2026
Hi Dina, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
LORI
To be honest the phone won't stay charged after 2hrs and is very slow
Response from Gen MobileApr 15, 2026
Hi Lori, We are sorry to hear that you are experiencing issues with your device. The Lifeline phones that we offer at no charge are designed for basic functions such as calls, texts, and light internet browsing, but we understand that sometimes you require additional features. We also provide affordable upgrade options. Please give us a call so that an agent can help you find the best fit.
TALITHA
I applied for a free government phone is supposed to get free minutes every month and just because I didn't use my phone on time and now have to pay $20 a month for a free government phone so I no longer wish to go with this company and I'm going to apply for another free government phone one that doesn't require to have prepaid services
Response from Gen MobileApr 15, 2026
Hi Talitha, I understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. If your benefit was removed, you can purchase a prepaid plan or reapply to keep your line active.
FREDDIE
My last customer service experience was okay I'm just waiting on my information to track the phone and the SIM card
Response from Gen MobileApr 15, 2026
Hi Freddie, we want to ensure our customers receive the best experience with our agents, please call our customer service team for order updates.
SHEILA
Because I can call anywhere and don't drop calls
Response from Gen MobileApr 15, 2026
Hi Sheila, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
JOSHUAWAY
Doing very well but need to offer more 5G smart phones which I need very much for my cellular phone needs
Response from Gen MobileApr 15, 2026
Hi Joshuaway, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.