Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

SAARA
Apr 14, 2026
My phone came in and broke a week…
My phone came in and broke a week later, screen stopped working. I’m unable to get ahold of anyone to get a new one sent
Response from Gen MobileApr 14, 2026
HI Saara, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Report
JEFFREY
Apr 14, 2026
It's just all around great phone the…
It's just all around great phone the camera could be a little better but other than that the phone is pretty good one appreciate the business and the great service thanks again
Response from Gen MobileApr 14, 2026
Hi Jeffrey, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Report
Natalie
Apr 14, 2026
Everything is great so far good service…
Everything is great so far good service and great customer service
Response from Gen MobileApr 14, 2026
Hi Natalie, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
Report
FRANCES
Apr 14, 2026
Monthly availability of mobile device
Monthly availability of mobile device
Response from Gen MobileApr 14, 2026
Hi Frances, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Report
Natasha H.
Apr 14, 2026
The number seems like it's hacked i…
The number seems like it's hacked i keep getting phone calls from people saying that my number was affiliated with some try to gain avess to there account so I i shut the phone off and I won't use it again. But it's not hard to tell this kind of issues with a free phone. Horrible service!!!!!!!!!
Response from Gen MobileApr 14, 2026
HI Natasha, We're sorry to hear this. If the calls are persistent, you can dial 611 to look into options like changing your number.
Report
Ashley N.
Apr 14, 2026
It shut off and told me to add a Sim…
It shut off and told me to add a Sim card mid conversation
Response from Gen MobileApr 14, 2026
Hi Ashley, We’re sorry you're having issues with your SIM card. Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Report
JEFFREY D.
Apr 14, 2026
So far it's working quite well
So far it's working quite well , the phone is made very cheap and is slow and limited. But the service is good
Response from Gen MobileApr 14, 2026
Hi Jeffrey, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Report
Stephanie B.
Apr 14, 2026
I needed my number changed because I…
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Response from Gen MobileApr 14, 2026
Hi Stephanie, Thank you for the review! We're glad we were able to get everything sorted out for you. If you ever run into another issue, feel free to reach out. We're always here to help.
Report