Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
391 approved reviews, newest moderated first
Michael
I didn't like how it's spotty an d drops calls.
Response from Gen MobileApr 14, 2026
Hi Michael, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
Farshad S.
I like it thanks for helping me to get more money
Response from Gen MobileApr 13, 2026
Hello Farshad, I appreciate your feedback! If you have any inquiries or require assistance with your account, feel free to give us a call!
SANDRA
Making me feel safe and comfortable
Response from Gen MobileApr 3, 2026
Hi Sandra, thank you for your five-star review! We’re glad to hear Gen Mobile makes you feel safe and comfortable. That’s always our goal, and we truly appreciate you choosing us.
CAIDON
The plan is good but the phone runs really slow. When can I upgrade?
Response from Gen MobileApr 3, 2026
Hi Caidon, thank you for your feedback. Our Lifeline phones are provided for free as a courtesy from Gen Mobile. Our phones are designed for essential use (calls, texts, and light browsing), but for better performance, we offer low-cost upgrade options. Call 611 to explore the upgrade options if you are interested.
MICHELLE
Bad phone need new one again
Response from Gen MobileApr 3, 2026
Hi Michelle, thank you for your feedback. Our Lifeline program includes a free phone from Gen Mobile for eligible customers, with options to upgrade to other devices. Our phones are designed for everyday use like calling, texting, and light browsing. A member of our team will reach out to you to look into your account and see how we can help. If you need immediate assistance please call 611 or chat with us at genmobile.com.
CARLOS
Reliable service
Response from Gen MobileApr 3, 2026
Hi David! 🎉 Thank you so much for choosing GenMobile as your service provider. We truly appreciate you and are excited to have you with us. If there’s anything you need or any questions come up, we’re always here to help!
STEPHEN C.
and now since it's a bad review you won't even let me leave one and keep saying oh you got to go back no I don't you're out of touch with your customer base you wouldn't help me out and now you're asking how your service is why don't you keep up with what you're doing
Response from Gen MobileApr 3, 2026
Hi Stephen, we’re sorry for the frustration. It looks like you may have had some interaction with us, but didn’t receive service. We’d like to understand what happened and clear up any confusion. A member of our team will reach out to you to investigate your issue further.
Schmone D.
Because don’t work and the internet is slow and keep dropping calls
Response from Gen MobileApr 2, 2026
Hi Schmone, we’re sorry you’re experiencing this. Gen Mobile is backed by America’s largest 5G networks, and call quality and data speeds can vary depending on location and device. If you’re running into issues, please call 611 or chat with us at genmobile.com so our team can take a closer look.