General MotorsReviews of generalmotors.com

I am writing this review out of sheer frustration and disappointment with GM Motors' customer service. It has been three months since I first filed my claim, and to this day, it remains completely unresolved. What's even more infuriating is the complete lack of communication. I have called multiple times, leaving detailed messages, and yet, no one ever returns my calls. It feels as though my concerns are being actively ignored. This level of disregard for a customer who has invested in their product is simply unacceptable. I expected a reputable company like GM to stand by its vehicles and provide timely, effective support when issues arise. Instead, I've been met with silence and inaction. This experience has been incredibly stressful and has left me with a very negative impression of GM Motors. I would strongly advise potential customers to consider their options carefully, as getting any resolution or even a simple callback seems to be an impossible task.

DO NOT USE!! They double your fare. What it says on the dash is not what is typed on the EFTPOS machine when you go to pay. THEFT!!

Buyer Beware. PLEASE SHARE GM Prodoucts My 2023 Chevy 1500 with 23k miles was in a dealership shop for the 4th time and there since the beginning of March for a problem they can not figure out. It's been in every month since December 2024 for the same problem and was in for 2 months this latest round before finally giving me back the truck on May 2nd, telling me that they are aware of the problem, but are unable to correct/fix the issue as they dont know how. They have replaced a torque converter saying it was the issue, and the problem continued. Then, said it was my cold air intake. I had to pay out of pocket $600 to put it back to the factory intake, even though the intake was on the vehicle when I purchased it with 3,500 miles on it from a different Chevy dealership. Again, it did not solve the problem. Then they said it's some type of magnets that are on the cylinder heads that were bad, so they replaced some of them, but the problem still isn't fixed. They are currently saying it's something to do with a software issue, but they can not find what it is. They have had the truck for 2 months. The truck continues to have surging/pulse issues while accellerating, and when holding at different speeds, it lunges on its own. This is a safety issue as far as I'm concerned. If it is a software issue, it could stay in a software glitch and be a very bad situation. I filed a complaint for a buy back with GM, and they denied it on April 4, 2025, saying it did not meet lemon law requirements. I guess I or someone else would have to be injured/killed from the software malfunction that they cannot seem to find and/or repair before it's considered a problem for GM. They sent out a head Engineer to Colorado from General Motors to evaluate the problem and work with the dealership to try and find and fix the supposed software issue. The engineer was unable to fix the problem, and the dealership has now given the truck back to me telling me they can not fix it and basically "too bad nothing we can do". At what point will GM own up to a faulty lemon vehicle and do the right thing? I've been very patient, and I'm very disappointed in General Motors. I've owned a variety of their products, approximately 20 over the past 40 years, but at this point, I will not buy another GM vehicle. I hoped to avoid legal action, but apparently, it will be the avenue I'll have to pursue. PLEASE SHARE... this with anyone who may be considering buying a GM product. This is not the only issue they have and can not fix. They have multiple recalls out for engine problems with the 6.2 liter engines also, mine is a 5.7 liter. They are also having issues with the 10 speed transmission that they know about and are unaware of how to fix.... Seems to be an issue for GM on not knowing how to fix the vehicles they build and sell for 75k plus...

Worst experience.

I'm sorry, after purchasing a $67,000 truck, I shoukd absolutely not buying required to be forced to pay for a date package in order to use my google assistant. Talk about highway robbery. Every other vehicle I've owned has allowed me to use Google assistant via my cell phone data. Had I know this would be a thing, I never would have purchased. What a money grab.

General Motors truly doesn't stand by their products or customers, and likes to define their own terms after the fact to justify not having to reimburse customers.... but they don't inform you about it until after the time frame (which is subject to change on their choosing) WHAT A BUNCH OF GARBAGE 100K on a truck but go f yourself if it breaks down... they keep it for over a month while youre stranded on a trip and string you along spoon feeding you scripted bs and end up forcing you to spend thousands out of your own pocket.

Owned my brand new 2020 colorado for just under 4 years. I have had in the Certified dealer shop 5 times within 3 years as of 2022 for service engine light that kept coming on and off and buring oil. I was told to keep track and let them know...... which i did. They never entered it into the computer for reference. Then i just being it just bring it to a new shop in a different town to find out i have metal shavings in my oil and ill have to replace the pistons to see if i need to replace the engine. Over all it will probably cost me roughly $20,000 and GM Canada isnt responding back to me after 8 asked what they are going to do for me....... next step will be reporting it to motor vehicle act and go to arbitration if nothing gets solved... RUN AND NEVER LOOK BACK

My vehicle has been hacked and is being remotely controlled by someone in Nigeria. They can make any adjustments they want to the settings, use their own personal hotspot (OnStar and Sirius are completely disabled), turn the locks on and off, and change music stations. The problem is, I have contacted GM relentlessly for 1.5 months and made absolutely NO progress! This is INSANE. I’m so frustrated—what is wrong with them? They keep saying, "We take security seriously," but seriously, what does that even mean? No, you don’t! Be honest, GM—you clearly don’t care about the security of your customers