General MotorsReviews of generalmotors.com

I would give GM ZERO stars if that was an option. I’m actually posting this for a close friend. Who’s had a horrible experience. He’s been a GM customer for over 40 years. Every vehicle he’s ever purchased has been a GM vehicle. Very loyal. He currently has two GM vehicles, one of which cost $100k*… But not for long. Here’s his story: He has a Cadillac, and after four years the transmission died. The local dealership told him that this should never have happened. He took his vehicle to the dealership for all regular service and maintenance. He never saw any indication or any light on the dash indicating there’s a problem with the transmission. This cost him $9000! After dealing with GM customer care (womans name is Apollo) for over 3 months they agreed to cover $1500. They did not seem to care or appreciate his over 40 years of service. They did not seem to care that this was a problem that never should’ve happened. They never seem to care that they were losing a long time customer. They never seem to care that he was always advocating for GM. Despite repeated requests, Apollo would not provide him with the name of anybody who he could escalate his concerns to. Despite his repeated attempts to reach out to various district sales managers through LinkedIn, nobody had the decency to respond. Needless to say, he will never purchase another GM vehicle again and will never recommend to anyone else. In this day and age, it’s really appalling that customer loyalty means nothing. I would stay far far away from any GM vehicles!!

I know about company from owning 3 cars: malibu, spark and equinox. Plastic sucks, but engine is top

Bought my Sierra as a demo in 2016. Bought the undercoating for $1000 with a 10 year guarantee. I would of thought that they would honour the rusted frame however apparently it was only for the truck's skin. Recently had vehicle appraised for a trade and was told that they wouldn't accept the vehicle as the frame was that rusted they wouldn't even be able to send it to the auction. I learned about a long standing frame rust issue and read "There isn't a formal "GMC Frame Rust Recall," but GM issued Technical Service Bulletin (TSB) 19-NA-255 to address peeling frame wax coating leading to rust on 2011-2024 GMC and Chevy trucks, SUVs, and vans." I did contact the dealership and was told that this bulletin only applies to those vehicles still within the bumper to bumper warranty period - here in Nova Scotia that amounts to 60,000 Kms - seriously!!! They know they have a serious issue and have had for at least 13 years and this is what you get for your loyalty. I made an effort to contact GMC Canada customer service but couldn't get past my Vin # so I don't rate. It is now going to cost me approx $8,000 to repair the damage so that I can dump this rust bucket and move on. Shame on you GMC for your lack of customer care and your continued deceit. I guess repeat business is of no concern to you!!!

I am writing to formally complain about the shocking misconduct of Manager Jeff Bash at Johnson Cadillac, New Jersey. His behavior was rude, unprofessional, disrespectful, and hostile, creating the worst customer experience I have ever faced. What concerns me most is that there are already numerous negative reviews naming him, yet the dealership continues to retain him, risking Cadillac’s reputation. Such actions damage customer trust and tarnish the brand image of GM itself. I urge GM Motors to investigate this matter immediately and take strict corrective action to protect the credibility of Cadillac.

Designed and manufactured to break and fall apart. Decades of defective components and parts. One recall after another every year. Neverending legal actions against General Motors for defective automobiles. General Motors engineers design their automobiles to break and fall apart causing endless casualties and fatalities. Then they use excuses like expired warranty and second owners to escape their wicked evil doings. General Motors willfully and intentionally make their way overpriced automobiles to break and fall apart and to require high maintenance and won't fix or replace for free because they're all a bunch of cut throats. Those General Motors corporate officers and executives should be jailed forever.

As a worried mother, I can confidently say General Motors doesn't prioritize customer safety. Our Cadillac escalade ESV, aged 3.5 years, has had considerable issues. A faulty back bucket seat, critical for child safety, took almost a year to fix. We've also endured two engine failures. Yes, two engine failures which needed replacing. The first happened on a freeway, putting my children and me at risk. Two littles under three of age stuck on the side of the road in 90 degree weather. The dealership promised the new engine would be dependable, but we faced another failure, leaving us stranded. You can only imagine the children’s cry’s and once again the frantic call to my husband. Diagnostics was performed and it said nothing was wrong with the vehicle. My husband refused to take it back and said to run more tests. Metal was found in the oil necessitated another engine replacement. This experience has traumatized my children, making them fearful of the vehicle, and has left me stressed about driving. We have pursued all possible remedies to address the issue, including seeking relief under lemon law, although we are beyond the three-year limit. General Motors declined our request for a buyback. If GM truly backed their product, they would have taken ownership and implemented a solution. In all, our family has purchased three Cadillac Escalade ESVs in the past couple years and all have been disappointing, with unique problems arising in each vehicle. We are particularly dissatisfied with GM's response to the most troublesome vehicle. Potential buyers, especially families, should carefully consider their options, as GM's safety assertions do not match our experience.

I BOUGHT A NEW GMC AT4X 2024 I HAD IT FOR A YEAR PUT 12300 MILES ON IT ,WHEN I WAS DRIVING TO MY DAUGHTERS HOUSE IN ARIZONA FROM CONNECTICUT THE MOTOR BLEW .NOW I FOUND OUT THE MOTOR IN MY TRUCK WAS ON A RECALL BECAUSE THEY ARE NO GOOD SO I BOUGHT A NEW DESEL THINKING THAT WOULD BE RELIABLE ,COST ME ANOTHER 30,OOO DOLARS SO I SENT GM AB BIL FOR A RENTAL CAR BDCAUSE THEY SAID THEY DIDNT HAVE ONE AND A BILL FOR THE HOTEL FOR 3 DAYS NOT UNREASONABLE I THOUGHT WRONG THEY REFUSED TO COVER ANYTHING . SO I WILL SELL THE GMC TRUCK I BOUGHT AND A 2019 ZO6 I OWN BECAUSE I WONT OWN ANYTHING THAT A COMPANY WONT STAND BEHIND . I WOULD THING A LONG TIME BEFORE YOU BUY ANYTHING FROM THIS COMPANY IT WOULD BE A MISTAKE IN MY OPINION .!!!!!!!!!

Hi there I decided to write about my experience with GM technical delivery in programming vehicles modules I’m a professional mechanic I’ve registered an account with subscription to use tech-line to program vehicles computers modules while using my laptop Rlink-lite hardware I’ve tried to download the software required from the above company official website after reading/agreeing to their terms and conditions as the download was processed Ive made sure my new laptop was compatible updated with it’s hardware/software all cables connected correctly Ive disabled my Norton antivirus to avoid interference during installation but wasn’t prepared for what followed next continuous screen prompts threats detected to abort installation I’ve deleted it reinstalled again without any resolvent Ive contacted the company reporting the issues and provided them evidence of what happened they were reluctant to assist in fixing the problems after doing my own research investigation the company software collected sensitive personal information which breaches with my installed Norton protection software several further attempts to get the company help failed than I was not aware during trying to login to my tech line account but wasn’t able to after a few days I received notification that I’ve been suspended from accessing my account and losing my paid subscription for no legitimate reason I’ve spoken to several professional technicians mechanics they advised me that’s why they don’t waste there time carrying out vehicles modules programming rather they stick to mechanical repairs only well that says it all don’t use this fraudulent company technology or purchase there vehicles