General MotorsReviews of generalmotors.com

Terrible company as their service is pathetic. My daughter and wife had car services at Mornington mg. The service guy fobbed them off, didn’t listen and was basically sexist against them, as he then gave ok service to the next person - a male. The service the did was useless as a few issues with the car weren’t fixed, then my daughter was charged double the quote. We’ve complained to several mg dept and they don’t care or don’t answer back! Stay away from mg.

General Motors — A Disappointing Experience That Cost Me My Trust in Chevrolet After my experience with General Motors and my brand-new 2026 Chevrolet Traverse Z71, I can confidently say I will not be purchasing another Chevrolet product. I purchased my Traverse on December 31, 2025, expecting a safe, reliable family vehicle. Instead, I experienced months of ongoing problems, repeated repair attempts, extensive communication with General Motors, and an extremely stressful process just to reach a resolution. To begin with, my brand-new vehicle was sold to me with the front passenger seat not bolted to the vehicle. I find that completely unacceptable for any new vehicle, especially one being marketed and sold for family transportation. Beyond that initial concern, my Traverse developed repeated electronic and safety-system problems. I experienced warning messages involving forward collision detection, rear cross traffic, lane-change alert systems, and other intermittent electronic concerns. The vehicle also experienced repeated jerking and bucking at low speeds, feeling as though it was having a hard time finding the correct gear. These were not concerns I reported once and forgot about. My Traverse went back to the dealership repeatedly. Diagnostic testing revealed numerous communication faults, electronic components were replaced or reprogrammed, software was updated, and General Motors' Technical Assistance Center became involved. Eventually, a GM field service engineer was involved as well. Even after extensive previous repair attempts, a wiring harness problem was discovered during a later evaluation. This left me questioning why it took so many visits, so much testing, and so many months to discover an additional issue. I was without my vehicle for approximately 30 days during one repair period alone, followed by further visits and evaluations. Yes, I was provided a loaner vehicle. However, I did not spend my money on a brand-new Traverse so I could spend my ownership driving a dealership loaner while my vehicle repeatedly underwent repairs. Throughout this experience, I repeatedly expressed my concerns about transporting my three children in a vehicle displaying intermittent safety-system warnings. I did not feel that my concerns were being addressed with the urgency they deserved. I opened multiple cases with General Motors and communicated with different representatives throughout this process. While some individuals were helpful, the overall experience involved delays, repeated explanations, and a great deal of frustration. I also had to document damage to both sides of my vehicle while dealing with the service process, adding another concern to an already difficult situation. I believe the dealership ownership could have taken a much more proactive role in helping resolve this matter sooner. However, my dissatisfaction extends beyond the dealership. General Motors is the manufacturer, and I believe the manufacturer should take meaningful responsibility when a customer experiences ongoing problems with a brand-new vehicle. Ultimately, I pursued the matter through BBB AUTO LINE, and General Motors agreed to repurchase my Traverse. I am grateful that a repurchase was finally approved, but I am extremely disappointed that the situation reached this point. I also want to acknowledge that my original salesperson was absolutely amazing. My salesperson was not the reason for this negative experience, and I believe that distinction is important. What should have been an exciting purchase turned into months of uncertainty, stress, repeated repair visits, and the loss of confidence in a vehicle I had purchased to safely transport my family. I gave General Motors and the dealership multiple opportunities to address my concerns. I never expected perfection. I expected a manufacturer to stand behind its product and provide a timely, meaningful resolution when serious, recurring problems developed. Unfortunately, my experience did not meet those expectations. General Motors may have ultimately agreed to repurchase my vehicle, but that does not erase the months it took to reach that point or the experience I had along the way. After everything I have experienced, I have lost my trust in Chevrolet and do not plan to purchase another GM vehicle.

I am extremely disappointed with my experience with GM Canada regarding my 2023 Chevrolet Suburban. I purchased this vehicle brand new in 2023 and also purchased an extended warranty through the dealership. My understanding at the time of purchase was that the extended warranty would provide meaningful protection against major repairs. However, I was not made aware of the $5,000 maximum coverage per claim, which I believe was an important limitation that should have been clearly explained before I agreed to purchase the warranty. At approximately 171,500 km, my vehicle suffered an engine failure. The repair cost was approximately $14,000, but the extended warranty did not cover the full amount, leaving me facing a substantial unexpected expense. I contacted GM Canada and pursued the matter through its customer service process. Unfortunately, I remain dissatisfied with the outcome and the assistance I have received. When customers purchase a new vehicle and an extended warranty, they deserve clear information about coverage limitations and a fair, transparent process when a major mechanical failure occurs. I am sharing my experience so other customers can ask detailed questions about warranty exclusions, claim limits and maximum repair coverage before purchasing. I hope GM Canada will review my case seriously and provide a fair resolution.

2022 silverado 1500 trail boss. 3.0l duramax. 55k miles. 100k "powertrain warranty" apparently only covers, whatever isn't broke. Service transmission now unable to shift soon message came up. Bring it to the dealership, they want $270 to put their scanner on it. They claim it's a faulty shifter, and of course, that's not covered by any warranty. Sat there for 5 hours, losing a day of work, and get billed $912. I see that this is a common issue, with these trucks. Yet there's no recall, and absolutely zero mercy on the markups! Just out here proudly selling $50k+, pieces of garbage. Knowingly using the cheapest parts they can get, and using lawyers, to make sure they're protected, from being responsible for any malfunctions... no matter how many consumers are affected! Keep adding electronic components and sensors, so the average consumer can't do their own repairs. Then deny any kind of warranty coverage, for the generic Chinese crap they're using, and upcharge the folks silly enough to purchase your trash product. That's a hell of a racket.

“I’m extremely disappointed with GM Canada and the handling of my case. I purchased a 2022 GMC Sierra with an extended warranty expecting support if something major happened. When my engine failed just over the mileage limit, I provided all maintenance records and only received a 50% offer. When I asked GM Canada to review the situation further, I simply got the exact same email back. No one addressed my concerns. On top of that, my truck has spent extended time at the dealership before, where it came back with flat-spotted tires, rusted brakes, a damaged windshield, and more recently a damaged rim. This truck is also crucial for my business. So having it sit for weeks affects my livelihood. I want a meaningful review and response, not another form email.”

Was working with gm to get an suv i bought fixed due to negligence from the dealership. Was denied a buy back. Now I'm stuck with a vehicle that I can't drive. Was told to take to a gm certified dealership for repairs which I did. Still not fixed and out thousands of dollars.

Bought a 2008 Chevy Cruze in 2021 for 9k (without sales tax) Worked great; minimal problems with coolant leaking Deer kills it after 5 years So I buy a 2014 Chevy Cruze in 2025 for 13k (no sales tax) Car 1 had for 5 years Car 2 had for 6 months and already infested with mice. They get in through the HOLE THAT IS THE GLOVE BOX NOW. They're also in the paneling of the trunk shitting all over the place... I think I know why the Chevy Cruze was discontinued someone got paid way too much to she/it the bed **** YOU AND YOUR CHEAP *** BULLSHIT Parked in the same spot right by other cars but only my car is ruined?... thanks for taking my 20k Good thing I pay for full coverage... oh wait, that doesn't do a thing but cost more money... 20k gets you a defective turd someone else already threw out... thanks so greatful

I am submitting this complaint because I was extremely disappointed and frustrated by the way I was treated by Jerry Seiner Cadillac employee Hendrick Miller during my recent visit. He has a big Tantrum and unprofessional behavior. I came in with a simple question and wanted the full name of the head technician so I could speak with them regarding software and feature issues with my vehicle. Instead of simply providing the information or explaining how I could contact the appropriate person, Hendrick became visibly angry, raised his voice, and repeatedly questioned why I wanted to speak with the technician. I calmly asked him to stop raising his voice and explained that I was simply trying to get information regarding my vehicle. His response was not professional or appropriate for someone working in customer service. He told me that I should leave and even told me to go sit in the café “where I belong.” He also told me that the manager was in a meeting until 4:00 p.m. and that I would have to wait. What made the situation even more frustrating was that Hendrick refused to provide the technician’s full name. Eventually, he mentioned the names Will and Heather, but when I asked for their last names or a way to contact them, he said he did not know. My original concern was regarding features on my vehicle that appeared to have been removed. Hendrick told me that GM had requested a recall-related change because certain features were supposedly not included when I originally built my vehicle. He also stated that GM can make these changes and does not necessarily tell customers what the recall is about. According to him, camera sensors/features were removed because they were supposedly not part of my package. I will attach the email from GM last week walking me through how to get the camera to work to find out the dealership removed the feature during update. Rather than helping me understand what happened or directing me to someone who could answer my questions, Hendrick continued to argue with me and question why I wanted to speak with the technician. This was confusing and concerning because I have the original documentation from when I built my vehicle with GM in 2023, and the package and features in question are clearly listed in my documentation. At one point, I asked him whether he realized that the camera in the area was recording his behavior. He said he did not care, looked directly at the camera, and waved at it while continuing to insist that he was right. His demeanor was extremely angry, and he appeared visibly upset throughout the interaction. I then told him that I wanted to speak with his manager. He told me the manager was still in a meeting and again told me to leave. Fortunately, the employee sitting nearby provided me with the manager’s business card, which allowed me to obtain the manager’s name and contact information. He also repeatedly emphasized his previous experience working at a Mercedes dealership and how good he was at his job. Unfortunately, based on this interaction, his behavior demonstrated a serious lack of professionalism and customer-service skills. I am providing this feedback because I believe management should review what happened, including the available camera footage, and determine whether this is consistent with the level of customer service expected from your employees. Customers should be able to ask reasonable questions about their vehicles without being yelled at, challenged, dismissed, or told to leave. If Hendrick did not know the technician’s information or did not have authority to provide it, the appropriate response would have been to calmly explain that and help me find the right person—not become angry and argumentative. I hope management takes this complaint seriously and addresses both the customer-service issue and my unanswered concerns regarding the changes made to my vehicle.