General MotorsReviews of generalmotors.com

I would like to share my recent experience with GM Customer Service, which left me extremely disappointed and frustrated. I experienced an issue with my vehicle and contacted the dealership. After explaining the situation, the dealership advised me to contact GM Customer Service directly, as they believed GM would be able to assist. Since the vehicle was not safe to drive, I left it at the dealership. When I contacted GM Customer Service, I explained the entire situation to the representative assigned to my case. She informed me that she would contact the dealership to gather additional information. I specifically advised her that I depended on my vehicle and asked to be kept informed if the process would take an extended period of time. After waiting approximately four days without any update, I sent an email requesting a status update. I also advised that if the review process would take longer, I would require a rental vehicle because I could not remain without transportation. I received no response. I then sent a second email emphasizing the importance of the vehicle to my daily life and again requested an update. Once again, I received no response. I subsequently called GM Customer Service and spoke with another representative because the agent assigned to my case was unavailable. I was informed that she was off work. During that conversation, I expressed my frustration regarding the lack of communication and follow-up. I was assured that a manager would contact me to discuss my concerns. Unfortunately, that call never came. At that point, with no updates, no communication, and no assistance being provided, I had no choice but to proceed with the repair at my own expense. The repair cost me $1,600 out of pocket. What is most disappointing is not only the vehicle issue itself, but the complete lack of customer service throughout the process. The representative assigned to my case went off work without providing any update or informing me of the status of my case. My emails were ignored, and when I raised concerns, I was promised a call from a manager that never happened. This experience has significantly impacted my confidence in GM's customer service. I have dealt with similar situations with Volkswagen in the past, and their customer service was exceptional, with regular communication, follow-up, and clear accountability. Unfortunately, my experience with GM has been the exact opposite. As a customer, I expected better communication, better follow-through, and a genuine effort to assist me while my vehicle was out of service. Instead, I was left without answers, without transportation assistance, and ultimately responsible for the entire repair cost. I hope GM will review this matter seriously and explain why there was such a significant breakdown in communication and customer support.

It's just unbelievable to me that there is no lead way hardly at all if a person has a financial crisis, is disabled and a senior. I bought my car through GM Financial while I had a job. They take a lot of interest monthly. Recently I lost my job, my food stamps were cut and I'm drowning in panic attacks and worry all the time. I could delay my payment for a charge of about $79 per month, up to 2 months. It all seems so ridiculous that a rich company like GM can't safeguard seniors and disabled. It feels like as long as they are making big money and thriving then noone else matters. Once I'm through with this, I will go out of my way to never use GM again. I can't return my car or trade it in for something shoddy so I can have lower payments. It's all I have for my morale and that will break my spirit even more.

God awful experience. This company is an absolute nightmare. I had botched repairs down on my vehicle by one of their dealerships service centers. I brought my vehicle back FIVE TIMES and every single time was given my car back with the initial issue. My engine reduced power light was on, and was given back to me each time with it on.i went for a diagnosis and repair to fix that 1 exact problem. I was told it was the turbo, paid thousands out of pocket on repair and rental for over a year now. Turbo didn’t do anything to fix it. Brought it back another FOUR TIMES and they just repaired random things telling me each time it was the solution . Decided to go get a second opinion and ANOTHER GMC SERVICE CENTER LOCATION!!! Was told by Service rep the repairs were all incorrectly done, used parts, andone was never even done at all. That service rep was then fired days later…. They held my car for another month after. Corporate changed the diagnosis to avoid any responsibility. I’m being denied a corrected repair, and a refund. This is company is so corrupt steer clear of ever buying or getting repairs done from them. I AM STILL PAYING AND IN A RENTAL!!!! Currently dealing with the attorney general and a private attorney to take this matter to court.

GOOD LUCK WITH YOUR REPAIRS!!! that’s what a loyal GM customer gets on a defective 2023 Silverado that has been repaired multiple times from engine and transmission and still continuing with failures. If you qualify for a lemon law attorney just go with them because GM doesn’t care about you at all. They dragged my case for almost 6 months just to tell me GOOD LUCK WITH YOUR REPAIRS!!!!

I purchased a Cadillac Lyriq in the 20 of March 2026. On April 6th, and involved in an accident at approximately 40 km/h. Prior to the accident, the vehicle had already been showing multiple error messages on the same day. The main issue is that the car failed to brake properly despite my attempt to stop, and this directly contributed to the accident. Additionally, the airbags did not deploy, which is extremely concerning. was lucky that speed was relatively low—otherwise, this situation could have resulted in serious injury or even death. This has been one of the worst experiences of my life. What makes this situation even worse is the extremely poor customer service from Cadillac and General Motors. After the accident, I was told that the vehicle would be inspected. However, after waiting for about a month, I was simply told that the issue was my fault, without a proper or transparent explanation. The dealership where I purchased the vehicle in Turin has also been completely unhelpful. As soon as the car was sold, their support dropped to an unacceptable level. For over a month, while my car has been written off, they have not responded to me or to my insurance company Meanwhile, I am still making payments for a vehicle that I no longer have. I am extremely disappointed and upset—not only because of the safety failure of the vehicle, but also because of the lack of responsibility and support from the company. Cadillac and GM have failed to properly support their customer in a serious and potentially life-threatening situation.

I have bought GM my whole life. This last truck is probably the last one I’ll buy it. 70,000 miles still under warranty. Your truck was acting funny took it in. They told me the transmission valve box was bad. My truck has been in the repair shop for two months now they will not give me an answer when this will be repaired, they say GM is not helping them out at all with this part. It could be in there another two months this is coming from gm dealership. Ridiculous hell they could’ve built me a new truck by now.

Bring Holden back For sa

I purchased a brand new 2025 Chevy Tahoe 3.0l Duramax diesel and it only has 8k miles on it and it is now sitting in the dealership with a blown motor. It took the dealership 2 weeks to finally diagnose it after speaking with GM numerous times and not once did they mention the bulletin they have about the crank shaft problems. The crank shaft is way out of range and they found metal shavings in my oil which in turn now I need a new motor on my brand new car. They will not give me a loaner car. They tell me I have to pay for it up front and only thru Hertz and my allowance is $44 per day, oh yea and they told me they MAY reimburse me at the end. We all know what size car I am going to get for $44 a day nothing equal to what my brand new car. I traded in my 2023 Chevy Tahoe because of the recall on the 6.2 motors and this is the thanks I get. How many more vehicles is GM going to build like shit and have to recall them. Then they tell me that it will show up on my carfax report. Does not sound fair to me! I WILL NEVER BUY ANOTHER GM PRODUCT EVER AGAIN AND I INTEND TO DRIVE AROUND WITH A SIGN ON MY BORROWED CAR AND POST ONE AT MY PLACE OF BUSINESS THAT GETS A LOT OF TRAFFIC. GM SUCKS AND I WILL USE ANY ASPECT THAT I CAN TO MAKE SURE NO ONE EVER BUYS A GM PRODUCT. PS. I WILL ALSO PLASTER ALONG THE BACK OF MY 45 FOOT CAMPER BEFORE I LEAVE FOR MY TRIP OUT WEST.