General MotorsReviews of generalmotors.com

Never will I purchase another GM car. I bought my very first car on my own, a Chevy Cruze 2012 brand new off the lot. Two weeks into having it I had to take it back because of transmission problems, they fixed it. One year later the transmission went completely out. Next within five years of having it the AC went out twice. Needless to say I'm still having problems with the transmission. I hear they discontinued making Chevy Cruze's for something called Chevy Trax. Glad to know, will never purchase it and we'll warn anyone who's looking to purchase it to steer clear.

This is for GM motors in Great Missenden. The aftersales service is absolutely disgusting. The manager is super aggressive with a large chip on his shoulder and behaves like he’s some sort of angry gangsta . You would expect to get great service being in Great Missenden but unfortunately not . I purchased a car which after a day had several faults and their response was “It is a second hand car “ and the manager would had rather had a punch up than sort it out . Avoid this place at all costs because once you drive away in your new car the managers attitude changes . Very dishonest. I really can’t see how the other reviews left are genuine

This company kept pushing back the date of delivery for our car. Now it is one short ferry ride away, but this will take OVER TWO WEEKS to accomplish. What kind of utter incompetence is this?? Sept. 6/22 ordered car, May 29/23 we will MAYBE have it, or maybe it will be pushed back again. Not looking like a good company at all.

I jave been a fan of the GM all my life I am 58 now ,I've also worked in the car industry and was trained by GM. I'm disappointed in what's going on and if GM doesn't change their way they will continue to loose more customers to other manufacturers who have some of the same practices but because they are not an American car company they sometime get a pass. I can't seem to get help with an ongoing issue and no one at GM seems to care this is why the brand keeps going down no one wants to waist money on GM products because they can't get their vehicle serviced

We took delivery of a custom order 22 Enclave in March 2022 and not until we were doing the paperwork that they told us that some of the modules were back ordered (OK fine we will wait a little while) fast forward to January 2023 GM states the chips should be in by the end of the first quarter (never heard anything). Called GM again mid April to inquire they said they are in and I would have to contact the dealer to have them ordered which I did. GM knows the customer is waiting for these modules and they make no attempt to contact the customer and to prove that they do not care when I happened to stop by the dealer they had the same model car on the show room floor with the modules installed so that proves to me that once the car is purchased the customer is an after thought. So now I have an appointment to get 1 out of 3 modules installed and with an install time of 3 hours. Also if you are one who wants to purchase made in America read your window stickers not all GM vehicles are made here some are made in china !!!!

Bought a truck and was told they would fix the seat. It’s been 5 months. Do not buy a GM vehicle. Worst customer service. It’s still warranteed too but they will just keep making you jump thru hoops. Long story short don’t trust this company or any dealer who sells GM vehicles.

terrible customer service!! At 44,000 miles my 2020 GMC Carbon Pro Sierra Denali, i was not get much heat through my vents. the repair center said the thermostat was stuck. when they installed the new one they found that i had black gunk in my cooling system which they flushed out. at 48,000 my low oil light came on. i had the oil topped off. 48,500 miles my low oil light came on again. i found the coolant reservoir was full of motor oil. i took into the dealer and they found there was a leak in the heat exchanger within the radiator. the charged almost $2,000 to replace it of which they paid $600. at 51,000 miles there is still oil in the coolant. they now want another $2,000 to flush it out and replace all of the coolant hoses that were damaged from the oil. they will only cover $700. my previous Sierra Denali only lasted 150,000 and fell apart. they may win this battle but i will win the war because i am done with GM.

I own a 2013 GMC 3500hd Denali Dually. I've had many issues since I've purchased used 5 years ago. But nothing like the issue I'm having now. I'm in Arizona for the winter, my truck broke down 2 weeks before Xmas. GM code U0101 TCM not communicating. Took to a shop they diagnosed faulty TCM control module. The put one on order with local GM dealer was told 2 weeks to get the part, 2 weeks later was to still waiting. After being told for the 3rd time 2 more weeks, we found out that GM had no stock of this part anywhere in the world. At this time we also found hundreds of other GM customers with expensive vehicles that were all having the same issue as mine. Over the last few months we've been told by HM dealers the part would be available March 1 which quickly changed to April 1 and then changed to July 1. Now some dealers say Oct and other dealers say sometime in 2024. From what others who have the issue Faulty TCM which effects all GM trucks with 6 6l Duramax & Allison transmission from 2009 to 2015 GM knew about this faulty part since at least 2010 but still used the same part without updating it, or even now they haven't made it a recall. I live full-time in my RV of which I now have to hire a company to move my trailer back home from Arizona of which is going to cost me $5800.00 because I can't get a part for my truck from GM... I know it don't matter what brand of vehicle you own there's always going to be issues that need to be repaired, but not having parts in stock for a part they know is faulty is unacceptable. I've owned many GM vehicle's in my life but this will be the deffinetly be my last one... Sincerely Very very extremely disappointed customer......