Gem Shopping NetworkReviews of gemshopping.com

Response from Gem Shopping NetworkApr 19, 2023

Thanks for your feedback Patricia. We apologize that the order didn't meet your standards. Our dedicated team of gemologist and partners work hard to provide us with unique selection of fine jewelry and exquisite gemstones. For 25 years, every item has been hand-inspected before shipment to ensure our top-quality standards get delivered in every box. Your order has shipped and scheduled to arrive today. Please let us know if you need further assistance or have any additional questions by reaching Customer Service at 1-888-391-9048. We value you as a customer and thank you for shopping with us.

Response from Gem Shopping NetworkApr 18, 2023

Dear valued customer, Thank you for taking the time to share your positive experience with our customer service manager, LaTrish Woods. We're sorry to hear that you had a dispute with our accounting department, but we're delighted that LaTrish was able to turn your negative experience into a positive one. We pride ourselves on providing excellent customer service, and it's always heartening to receive feedback like yours. We'll make sure that LaTrish receives the recognition she deserves for her professionalism, understanding, and diligence. Thank you for choosing Gem Shopping Network, and we hope to have the opportunity to serve you again in the future. Best regards, The Gem Shopping Network Team

Response from Gem Shopping NetworkApr 5, 2023

Hello Richard, Thanks for taking the time to provide feedback. Everything we sell on our platforms is hand selected and inspected by an expert team of gemologist, then delivered to your doorstep. Due to this process, orders generally take 7-10 days to be shipped. We apologize for any inconvenience this may have caused. We are excited to advise your package shipped on 04/04/23 and scheduled to arrive soon. Please check your email for your tracking information or call Customer Service @1-888-391-9048 for assistance. Thanks again and Have a great day.

Response from Gem Shopping NetworkApr 4, 2023

Hello Jay! Thank you for the 5-star review! We're thrilled to hear that our staff was able to assist you and provide you with the knowledge you needed. We take pride in ensuring that our staff is knowledgeable and helpful to provide the best experience to our customers. We look forward to assisting you in the future!

Response from Gem Shopping NetworkApr 5, 2023

Hello Kathleen, We like to consider our customers part of the Gem Shopping family. Our goal is to help guide jewelry buyers to the best purchases. We're sorry that wasn't your experience. I'm glad we were able to discuss the issue and resolve your situation. We appreciate your business and value you as a customer. Thanks again.

Response from Gem Shopping NetworkMar 30, 2023

Hello CK. Thank you so much for taking the time to leave us a review! We are thrilled to hear that your experience with our CS Sales Rep was exceptional and that she went above and beyond to help you find the perfect tanzanite trillion ring. We strive to provide top-notch customer service to all of our valued customers, and we're glad to know that you enjoyed our shows as well. It's fantastic to hear that you are satisfied with our secure shipping and trust us for your shopping needs. Thanks again for choosing GSN, and we look forward to serving you in the future!

Response from Gem Shopping NetworkMar 30, 2023

Hello MA, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had such a great experience shopping with us. Our team is dedicated to providing the best possible customer service, and we're glad to hear that this was reflected in your interactions with us. We're also happy to hear that you found our website easy to use and that our live feed was informative and fun. We appreciate your support and look forward to serving you again in the future!

Response from Gem Shopping NetworkMar 28, 2023

Hello Marjorie, Thank you for taking the time to write this wonderful review! We're so glad to hear that you love your brilliant cut Montana sapphire earrings! Our team strives to provide accurate descriptions and easy purchase processes, so we're happy to know that you had a great buying experience. We take pride in our packaging and timely delivery, as customer satisfaction is our top priority. Thank you again for choosing our shop, it means the world to us!