You are invited to the most exquisite jewelry experience on TV - Colored Gemstones, Diamonds and so much more. 24 hours a day we bring you live TV with a combination of entertainment and education while presenting rare gemstones and fine jewelry.
Gem Shopping Network (gemshopping.com) has 231 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
gemshopping.com
Website
gemshopping.com
Category
Jewelry & Watches
Location
Duluth, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I have purchased 2 items from your store in total. One actually while watching the show, the other on line... I love both items.
But, I personally believe that your prices should semi-negotiable. In other words, ti be able to bid on!
Response from Gem Shopping NetworkMar 17, 2023
Hi Janet,
Thank you for your kind words and for being a loyal customer of our store. We are glad to hear that you love the items you have purchased from us.
Regarding the suggestion to have semi-negotiable prices, we appreciate your feedback. Our prices are carefully set to ensure that we provide our customers with high-quality items without compromising on our commitment to excellent customer service. However, we will definitely take your suggestion into consideration as we continue to improve our store experience.
Thank you for taking the time to share your thoughts with us. It is feedback from customers like you that helps us to continually evolve and provide the best possible service. We look forward to serving you again in the future.
JS
James S.
Where is my refund?
Where is my refund? If I don't see a credit to the charge below (on my AMEX) by tomorrow (3/9), I will be reporting Gem shopping to the BBB and blacklisting you guys on every public forum including but not limited to Instagram, Twitter, Your own site and will have my Attorney intervene. I never received the item as I cancelled via your customer service an hour after I looked into the bogus stone.
On Sunday, March 5, 2023 at 07:18:29 PM EST, James Sapounakis wrote:
I purchased a Chromia jewelry item on Gem-shopping, a ladies 14kt Brazilian Paraiba Tourmaline, yesterday, (Sunday, March 5th at 3pm). I was excited to buy it than I noticed that Chromia had dozens of the same rings selling them in bulk. I knew something was up. No one sells Paraiba for $1,100 with a mass production of the identical rings. As it turned out the stone itself is a Paraiba Chalcedony Cabouchon selling for $5.99 at Etsy. I photographed the stone and it's identical in shade, color. etc. It' opaque. I want a credit issued to me James Sapounakis (customer of Gem-shopping). It's despicable that a high-end Jeweler and Gem-shopping stoop to the level of defrauding their customers. I will bring forth a lawsuit against both parties as I'm a Paralegal for a Wall Street Law Firm and seek to fulfil my due diligence. I'm asking that Chromia/Gem Shopping Network issue an immediately credit of $1,338.00 to my American Express Card ASAP! Thy have all my information on hand. Once this is completed, I request an email be forwarded to me.
Response from Gem Shopping NetworkMar 10, 2023
Thank you for your feedback, James.
We take the opinions of our customers seriously because they help us grow and become a better business. Our goal has always been to make the customer our priority.
For 25 years, our expert team of gemologists and partners has sourced unique, stunning gemstones and jewelry. Each piece is thoroughly inspected to ensure its authenticity and quality.
Unfortunately, we were not able to reach you by phone. I’m in hopes that our conversation by email, answered questions you had concerning your cancelled order. Please feel free to reach out to us at @1-888-391-9048.
RM
Roberta M.
Such good hosts
Such good hosts. Sales reps. And glorious goods
Response from Gem Shopping NetworkMar 8, 2023
Hello Roberta,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we’re achieving our goals. Thanks for shopping with us!
CS
Constance S.
Listen and be kind
Every sales person should be kind. I had the unhappy experience with a woman who was somewhat nasty after I asked her to ask for free shipping and a lower price. She kept saying, “we don’t do that.” After my questions . Some sales people were nice but this person had such a negative attitude that it ruined what would have been such a fun experience.
Response from Gem Shopping NetworkMar 8, 2023
Thank you for taking the time to provide feedback Constance.
We’re sorry your shopping experience didn’t go as you expected. This is unusual, and your review will help us improve and strengthen our customer experience.
Please let us know if you need anything else!
JB
Julie B.
I want say I’ve purchased many pieces…
I want say I’ve purchased many pieces of jewelry since I found GSM. Yesterday I received my
Riviera Necklace took my breath away from
Presentation to when I opened the lit box .
I want to thank Mike one of favorites for excepting my bid on the auction I was afraid to do it but he made it easy .
Sincerely, Julie Bonanca
Response from Gem Shopping NetworkMar 8, 2023
Thank you for your feedback Julie.
We’re happy that you had such a good experience shopping with us. It shows our efforts to make customers happy continue to be successful.
For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is cause for celebration.
We’re excited you agree and look forward to serving you again!
TC
TRR C.
Purchased jewelry Saturday and it…
Purchased jewelry Saturday and it wasn’t even shipped until late Wednesday. Given that I have to be at home to accept package, way too slow
Response from Gem Shopping NetworkMar 8, 2023
Thanks for your feedback.
We apologize that the order didn't meet your standards. Our dedicated team of gemologist and partners work hard to provide us with a unique selection of fine jewelry and exquisite gemstones. For 25 years, every item has been hand-inspected before shipment to ensure our top-quality standards get delivered in every box. Due to this, some orders can be delayed.
We're sorry if we let you down. Don't hesitate to get in touch with our team at ([email protected]) and we will work to resolve any issues or concerns you may have.
GC
Gloria C.
I received my orderSapphire and diamond…
I received my orderSapphire and diamond earrings today and Boy am I disappointed they are nothing like your picture. Can't see a diamond.
Response from Gem Shopping NetworkFeb 1, 2023
Hello Gloria!
We're sorry your order didn't meet your expectations. For 25 years, our expert team of gemologist and partners has sourced unique, stunning gemstones and jewelry.
Each piece is a thoroughly inspected to ensure its authenticity and quality. Please get in touch with our team, @1-888-791-5776 and we'll work to resolve any issues or concerns you may have.
We would love to speak with you and find something you will be happy and pleased with.
VP
Valerie P.
The earring were beautiful !
The earring were beautiful !
Response from Gem Shopping NetworkFeb 1, 2023
Thank you for your feedback!
Our experts work hard to find you the pieces you adore! For over 25 years, we've mixed education and entertainment to create a one-of-a-kind platform. We look forward to helping you discover even more of what you love.
