Gem Shopping NetworkReviews of gemshopping.com

I have been purchasing very expensive, high-end jewelry from this company. I spent $20,000.00 easily. 3 times, after transaction completed, I received an email saying that my item I purchased was going to be delayed. No reason given. So, I called customer service and canceled jewelry transaction, as this, to me, was unacceptable. Perhaps two people bought the same item, who knows? On both occasions, I purchased other jewelry items within 24 hours of canceling, to remain in good standing. Both items were well over $5,000. I had a good relationship w/ customer service because I was big spender. Little did I know that the relationship was a one-sided relationship. These people are business first. Not in any way, a friend. I was told by several client service phone reps that if I return too many jewelry items, I’d be cut off from being able to buy any further items from GTV. I looked on their website and could nothing in writing stating this fact. Just for the heck of it, I tried purchasing an inexpensive item using “split pay” because my plan was to see if I was blacklisted for my so called “return ratio.” If accepted, I planned on buying a $12,000.00 special request piece I’d had my eye on. Nope, they wouldn’t allow me to use split pay. Now mind you, the last purchase I had made was a week earlier for $6,000. One of 2 very expensive black Opal rings that I absolutely love. I also purchased two very expensive strands of golden south sea pearl strands. These and other purchases were well documented. Every phone call, every instant message, all purchases are documented so the client service operators have this information right on the computer in front of them. Still, I was denied with no reason given. Perhaps something in writing would have been nice w/ a kind word and detailed explanation? Who in their right mind would ever purchase expensive jewelry off of a t.v. screen, often times without detailed shots of under galleries or the back sides of items? These people are selling their jewelry at retail pricing. I know this because I’ve been buying jewelry for years. And get disposed of by said company for returning too many items. ARE YOU KIDDING ME? These people actually have the nerve to penalize a good customer for returning or canceling poorly made jewelry, or for just not liking the pieces in person? How absolutely ridiculous. Nobody is going to intimidate me into keeping an inferior piece of jewelry because they don’t want to put item back in stock. Fear tactics will not work on me. I am an educated jewelry consumer and I am disgusted with Gems.com. They just lost a great customer because of there blatant dishonesty. Be very careful and ask a lot of questions about their policies before buying or you too might be blocked from buying.

Called and got a price for an item. I said I will buy it. Suddenly I got another person on the line that gave me a price 6 times more! When they have "Call in Off-air Price" without giving u any suggested price is a scam! The person on the phone can change it to whatever they want!

If there was less than 1 star I would give it less. However JC, service rep is more than you could ask for.Tia (sp)is beyond disposable and should be replaced by an educated,smart business wise person. I have no doubt that the founder Frank would be more than disgusted with the person she has become.

I still have not received my earrings. Please send them and stop asking me to review until I can see them.

My order was cancelled. I thought by now they would have allowed me to purchase at least online, but apparently I'm still black-listed for returning too many purchases three years ago.

I haven't received the opal ring I bought. It should have been delivered today but nothing! How very disappointing.

I have been a customer of GSN for years, recently buying more items. One of those items was a strand of pearls, represented by the salesperson as being triple A quality with no blemishes. When received, that was obviously not the case. The show manager, Devon, refused to hear the situation and make any offer to refund the return cost of the misrepresented pearls. His supervisor interceded for the refund, but he continues to be surly and condescending about the situation. This includes a recent interaction that led me to cancel and/or return about $12,000 in materials. More recently, he insisted I go through him to negotiate with a vendor, but refused to talk to me. He topped that off with a remark reasonably construed as homophobic remark in my interaction. I am both disappointed and exasperated by my experience with his lack of customer service.

My first order was very disappointing, bought from Sonny. My order was a 6 ct. multi color sapphire bracelet in platinum. First off, it looks flimsy and stones are less than desirable, I realize this is not a $5000 piece of jewelry, but for $1700 + shipping and insurance, that is a lot for me, and I don’t consider that cheap by any means. Buyer beware, you cannot remove tag if u want to return. ONLY written on one side! Looks are very deceiving on TV on this particular item anyway.