Gem Shopping NetworkReviews of gemshopping.com

Response from Gem Shopping NetworkJun 13, 2023

Hello Deborah, Thank you for taking the time to leave us such a glowing review. We're glad to hear that you had an excellent buying experience with us, and that Sunny was able to provide you with exceptional customer service. We're also happy to hear that you're enjoying our estate pieces. We're sorry to hear that you experienced some difficulties with our chat feature. It's possible that the time difference may have played a role in this, but we'll certainly take your feedback into consideration as we look for ways to improve our customer experience. We're pleased that you appreciated the detailed explanations we provided for each item, and we're excited for you to see our native American piece. Thank you for your support, and we look forward to serving you again in the future.

Response from Gem Shopping NetworkMay 8, 2023

Hi Erin, Thanks for your feedback and providing information concerning your order. We tried to reach you by phone on 04/26 and we left a voicemail requesting you contact Customer Service at your earliest convenience. We take the opinions of our customers seriously because they help us grow and become a better business. Our goal has always been to make the customer our priority, and we're sorry that's not what you experienced. We will continue to reach out to you by phone to resolve this issue. If you prefer, please call Customer Service @1-888-391-9048 and we'll work to help make this right!

Response from Gem Shopping NetworkMay 8, 2023

Thanks for your feedback. We've worked for 25 years to create a business that priortizes our customers happiness. We're sorry your experience didn't seem straightforward. We attempted to reach you by phone and left a voicemail, in hopes we hear from you soon to discuss this issue. Please feel free to reach us by phone @1-888-391-9041 or by email @[email protected]. We will attempt again to reach you to resolve this issue.

Response from Gem Shopping NetworkMay 1, 2023

Thanks for your feedback Greg. We apologize if our return policy wasn't clear. Everything we sell on our platform is hand selected and inspected by an expert team of gemologist, then delivered to your doorstep with a 30-day return policy. Unfortunately, I'm unable to retrieve your account by name from the information provided on this review. I would love to give you the status of your refund by phone or email. Please give us a call at @1-888-391-9048, Monday-Friday 9am-5pm Et. We will be available to answer any questions you may have. Thanks again.

Response from Gem Shopping NetworkMay 1, 2023

Hello Dominick, Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you enjoy watching our hosts and learning about our gems and jewelry. We pride ourselves on the knowledge and expertise of our team, and we're happy to hear that it shines through in our content. Thank you for being a part of our community!

Response from Gem Shopping NetworkMay 1, 2023

Hello, Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that your delivery was easy and that our packaging exceeded your expectations. We're glad to hear that you were impressed by the attention to detail that we put in to ensure that they arrived safely. We're delighted that you find our jewelry stunning and hope that you will continue to enjoy it for years to come. Thank you again for choosing our company and for sharing your positive experience with others.