Gem Shopping NetworkReviews of gemshopping.com

I have shopped with Gem Shopping for several years and have come to know which vendors I particularly like. Until very recently, the upcoming network schedule would identify which vendors would be on and at what time. Why the change? I don’t know - - despite asking both sale and customer service reps. This new marketing concept seems counterproductive. I can’t watch the show 24/7 just to see what vendors are on. I’m starting to look for holiday gifts but will now be forced to look elsewhere!

I purchased 2 blue topaz rings this morning and to my surprise I found the exact trillion cut ring on ebay, brand new for $110 cheaper.. I should of done my research first!

For the most part, pretty good but they will cancel your order without telling you. And even though you can contact them 24 hours to purchase something, their customer service is limited to Eastern standard time from 9 to 5 Monday through Friday, which is ridiculous when they are selling merchandise that can exceed over $100,000

Purchased the flawless diamond ring from stellar creations. Advertised size 7. Confirmation email says 8.5. needed it for Christmas which did happen and they agreed to have me send it back on their dime and resize it. It is now the 29th and I have called four times and they've acknowledged that management made this decision and it will be taken care of. Still no FedEx shipping label in my email. I also sent two emails with my address phone number etc and order number. So far nothing in my email and of course my email works when they send me the receipt after purchase. Also, I am well aware to check junk email. Very disappointed and following through and I made a 5-minute purchase of an expensive item. I also purchased four or five times of them and on the one thing I had to return it was also a disaster. They should have respect for their good customers. Eventually did the right thing and said they sent an email 3 days ago but it was nowhere to be found. I guess I had to pursue it more than I was happy about. I now have my FedEx return slip and they will be sizing the ring and sending it back which was a nice gesture on their part. A good recovery after a bad start

Last UPDATE: Trish made good on everything that I had problems with. They took the rings back. They refunded my money and paid for the shipping/insurance. I was very happy with that. I give them 5 stars for the customer service AFTER I got ahold of Trish. The others did not help me. I am only giving them the 3 stars for selling inferior products and saying "well ya some of the venders are not very reputable" Then stop doing business with them and we would have never had this problem? Thanks again Trish for making this right. I truly appreciate your help. Blessings to you. UPDATE: Just got off the phone with Trish. Working on a solution. Will repost/update after resolution. This is so very SAD. This was my first and very last experience shopping with Gem Shopping Network. Sadly, I took the tag off of the first one. DO NOT REMOVE THE TAG. You cannot return if you remove the tag. Just another way to get over on you. I took the rings to a very notable jeweler. Both rings are garbage. One of them, the small diamonds? (are they really diamonds) only have one prong on many of them. If it is worn they will fall off. The stones were. so "poorly cut" that the prongs "had to be stretched" and will break easily. The ring is hollow. The jeweler says he would never sell such a poor qualiity in their shop. I paid a lot of money for these two rings. Now I HAVE TO PAY to ship them back. I really feel scammed. I fully expect this company to say that they never received my return and keep my money. If it seems too good to be true, it is because it is. I am stuck with a garbage ring that is going to fall apart. These were supposed to be keepsakes for my grandchildren. I should have known better. SAVE YOURSELVES and just avoid this company. They won't even send you a return shipping label. I would give them a ZERO star if that was possible.

Online shopping on GSN is not something I normally do I did find a ring that I liked but it did not give the size. I used on line chat and they said they couldn't (???) answer my question and referred me to customer service. I called them and they said I should be talking to sales, so I made another phone call. The sales person said he didn't know what size the ring was but the ring was a new item, not an estate or resale item so it should be a 7. I went ahead and purchased the ring and am hoping that it really is a size 7. It also would be nice if they included USPS for shipping for online purchases the same as they do if you call into the company. I think I will just stick to calling them instead of using the online platform.

I dislike the fact that I ordered a Ruby and Diamond ring June 2nd 2024 my credit card was charged but was not told that the ring was already sold. I had to find out two days later when I called to find out about the ring.

Are you seriously selling kyanite? It’s a soft stone first of all I used to buy kyanite so cheap not that many years ago come on we expect better from you.