Barry G.
I got a machine that didn't work
I got a machine that didn't work. I tried support, but it took days for replies. Online support was okay. After testing to repair the machine we agreed to an RA. I still haven't heard back from them. This was my first time using Geekom and I am VERY disappointed for the lack of support culture built into this company.
Response from GEEKOMSep 21, 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration this situation has caused. Our customer support team is available via live chat from Monday to Friday, and we aim to respond to emails sent to [email protected] within 24–48 hours. We sincerely apologize if we did not meet these expectations in your case. We would like to make sure your RA request receives the attention it deserves. Please send your RA number and order details to [email protected], and our team will prioritize your request and get back to you as soon as possible. We greatly appreciate your trust in GEEKOM and hope to have the opportunity to resolve this matter and provide you with a better experience. GEEKOM Support.