It’s completely hit or miss when buying. Out of a handful of orders 3 were flawed, either the item wasn’t what it was stated to be, wrong item sent, and one item they sent multiple items instead of one and expected me to do all the leg work to return the item. They couldn’t figure out how I could print a label.
The amount of time I spent trying to fix their mistakes was absurd and stressful.
Selling? I didn’t realize how large their cut was, a smaller item that was sold at $15 and my share was was less than $1.75!
I love the idea of it and I did get a couple of things that were great buys and it kept those items from ending up in a landfill. However, it’s a lot of work and risky that the sizing will be correct (most items measurements aren’t provided) and that you’ll get the right item.
Because they don’t provide measurements you have to try and locate the item on the website of the original company that sold it and try to find the size/measurements. This takes a lot of time.
AP
Austin P.
Have been a longtime buyer and seller…
Have been a longtime buyer and seller on Geartrade. Their customer service is always willing to do the right thing and solve any problem. Shout out to Scott for finding a solution on my last order where I needed a Black Diamond jacket that I ordered faster than I had originally selected. The service was prompt and the order showed up when I needed it. Hard to find service like this in a world of chat bots.
DI
Disappointed
Horrible experience with an order from…
Horrible experience with an order from Backcountry via Geartrade. Listed as the wrong size, no description or even mention of existing extensive and obvious damage to item, days wait dealing with customer service to remedy via email, grossly inadequate reimbursement/refund to keep the item, and inconvenient return shipping method (different than the method shipped). This company is far behind the times of ecommerce and should be avoided at all costs. There are plenty of other online stores to choose from.
Response from Geartrade.comNov 21, 2023
I'm sorry you had a bad experience buying an item from the seller: Backcountry. We have sent you a free return shipping label so you can send the item back for a full refund. As soon as they receive it, we will credit you in full. Our customer service rep is also sending you a promo code as a courtesy. I hope this one experience has not soured you on using Geartrade as we are here to help you in these situations.
FD
Florri D.
Sellers have been banned from selling…
Sellers have been banned from selling their goods and need to send it to them for evaluation lol, goodbye, what a nonsense
Response from Geartrade.comNov 21, 2023
Thanks you for your feedback. The decision to move away from a peer-to-peer marketplace was not made lightly, but due to an increasing amount of external sellers who have taken advantage of our platform, we've decided to limit our marketplace for now. Over the years, Geartrade has grown into a thriving community of outdoor enthusiasts like you. While the vast majority of our sellers have been honest and dependable, we've faced some challenges that have made it impossible for us to keep running the marketplace business as we have.
1. Illegitimate Sellers: Unfortunately, we've seen an increase in illegitimate sellers who have taken advantage of our current marketplace system. This not only affects us but also impacts the trust within the community we've built.
2. Unfulfilled Listings: We’ve seen an uptick in sellers who have listed items on our marketplace but have not fulfilled them. This has led to a higher number of order cancellation rates, which is a frustrating experience and not fair to buyers.
In order to provide a better customer experience, we're transitioning to a consignment model. This model is easier for sellers - no more going to the post office, figuring out what to charge for shipping, answering buyer questions, dealing with returns, etc. It allows us to give people a consistently better experience, faster shipping, and a longer return window.
Here's how it works:
You send us your items, and we handle everything, from listing and photography to shipping. When your gear sells, we send you payment via PayPal or Venmo. As of right now, sellers will no longer be able to list items directly on Geartrade; they must be shipped to us first. However, all of your current listings will continue to be listed for sale and you can edit those items and fulfill new orders as usual. So, there is no impact to your currently listed items.
Please let us know if you have any questions or more feedback. We greatly appreciate you choosing to be a part of our community to re-use your gear and get more folks outside.
Thanks,
Geartrade.com
DW
Dow W.
I listed and sold quite a bit of $$$…
I listed and sold quite a bit of $$$ worth of merchandise on this site. It was a costly and frustrating experience and I finally had my account deleted. They are unprofessional and simply do not have the tools to handle returns, etc. Their website needs a major overhaul. Their excuse is that they are a small company with limited resources. Can't say in my 40 yrs of business in the Outdoor Industry, anyone every used that excuse before. Not selling themselves well to say the least. My cost in time was by far the most frustrating part, but for the commission they charge, more than EBAY, it of course makes zero sense for selling outdoor gear, new or used.
DE
Dee
Used to be good. NO LONGER!
I've used Geartrade for the past year and a half, selling dozens of items on their website. They've made a reasonable 20% commission from my sales. Recently though, and without informing their customers, they've changed their business model to NOT allowing sellers to sell their own items.
Is it their right to operate their business as they see fit? Yes. Is this a disingenuous business practice, establishing your online business as a seller-to-buyer online resource then, without warning, deleting that option? Perhaps.
I'll be deleting my account and NOT giving geartrade any of my more of my business. Big middle finger to you guys!
Response from Geartrade.comNov 21, 2023
Thanks you for your feedback. The decision to move away from a peer-to-peer marketplace was not made lightly, but due to an increasing amount of external sellers who have taken advantage of our platform, we've decided to limit our marketplace for now. Over the years, Geartrade has grown into a thriving community of outdoor enthusiasts like you. While the vast majority of our sellers have been honest and dependable, we've faced some challenges that have made it impossible for us to keep running the marketplace business as we have.
1. Illegitimate Sellers: Unfortunately, we've seen an increase in illegitimate sellers who have taken advantage of our current marketplace system. This not only affects us but also impacts the trust within the community we've built.
2. Unfulfilled Listings: We’ve seen an uptick in sellers who have listed items on our marketplace but have not fulfilled them. This has led to a higher number of order cancellation rates, which is a frustrating experience and not fair to buyers.
In order to provide a better customer experience, we're transitioning to a consignment model. This model is easier for sellers - no more going to the post office, figuring out what to charge for shipping, answering buyer questions, dealing with returns, etc. It allows us to give people a consistently better experience, faster shipping, and a longer return window.
Here's how it works:
You send us your items, and we handle everything, from listing and photography to shipping. When your gear sells, we send you payment via PayPal or Venmo. As of right now, sellers will no longer be able to list items directly on Geartrade; they must be shipped to us first. However, all of your current listings will continue to be listed for sale and you can edit those items and fulfill new orders as usual. So, there is no impact to your currently listed items.
Please let us know if you have any questions or more feedback. We greatly appreciate you choosing to be a part of our community to re-use your gear and get more folks outside.
Thanks,
Geartrade.com
CH
Celeste H.
The website no longer allows you to sell your own gear, you must use their consignment model.
Have sold gear in the past on Geartrade with no issues. I logged in a week ago to list about a dozen winter items for sale, and discovered that there is no longer a way to list your own items for sale. The only option is to now use their Consignment model, even though the help desk documents still show that you can list your own items for sale. I emailed the help desk a week ago asking how to navigate to the "list your own items for sale" via the menu options and still have not received a reply. If gear trade no longer allows or supports members listing their own gear, then the website should clearly state this and your help desk documentation should be updated.
Response from Geartrade.comNov 21, 2023
Thanks you for your feedback. The decision to move away from a peer-to-peer marketplace was not made lightly, but due to an increasing amount of external sellers who have taken advantage of our platform, we've decided to limit our marketplace for now. Over the years, Geartrade has grown into a thriving community of outdoor enthusiasts like you. While the vast majority of our sellers have been honest and dependable, we've faced some challenges that have made it impossible for us to keep running the marketplace business as we have.
1. Illegitimate Sellers: Unfortunately, we've seen an increase in illegitimate sellers who have taken advantage of our current marketplace system. This not only affects us but also impacts the trust within the community we've built.
2. Unfulfilled Listings: We’ve seen an uptick in sellers who have listed items on our marketplace but have not fulfilled them. This has led to a higher number of order cancellation rates, which is a frustrating experience and not fair to buyers.
In order to provide a better customer experience, we're transitioning to a consignment model. This model is easier for sellers - no more going to the post office, figuring out what to charge for shipping, answering buyer questions, dealing with returns, etc. It allows us to give people a consistently better experience, faster shipping, and a longer return window.
Here's how it works:
You send us your items, and we handle everything, from listing and photography to shipping. When your gear sells, we send you payment via PayPal or Venmo. As of right now, sellers will no longer be able to list items directly on Geartrade; they must be shipped to us first. However, all of your current listings will continue to be listed for sale and you can edit those items and fulfill new orders as usual. So, there is no impact to your currently listed items.
Please let us know if you have any questions or more feedback. We greatly appreciate you choosing to be a part of our community to re-use your gear and get more folks outside.
Thanks,
Geartrade.com
SM
sm
An item I had submitted to sell needed…
An item I had submitted to sell that needed a part in order to make it sellable or it would be rejected. The problem was that I couldn't find it any where. Scott went above and beyond to find what was needed. This was an experience that instills customer loyalty.
Response from Geartrade.comNov 21, 2023
Scott is the best! Thanks again for your business.
