Jason
No information given and it's my fault?
Not only was my first order insanely late, the items weren't as described. Then, when I gave feedback about how low quality the items were, they offered me equal store credit instead of a refund. Not a great option, but they refused to do anything else. So, I accepted the credit. Recently, I figured I'd burn up the credit since I'm never using Gear Elevation again for any reason. I paid for priority shipping with tracking and insurance. That was on 1/28/2026. It's now 2/9/2026 and I still haven't gotten the shipping information. I would strongly suggest that anyone looking to get inexpensive items, look elsewhere. You'll not get the shipping information. No delivery notification. Nothing. When you call them to ask, they want you to wait for another 24-48 hours for the information that they'll never send you. Completely worthless company.
Response from Gear ElevationFeb 10, 2026
Hi Jason, thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We’re sorry for the delays and the disappointment with your order. That’s not the experience we aim to provide. Your most recent order is currently in transit, and our team is actively working with our fulfillment partner to obtain the latest tracking updates. Your feedback has been shared with our shipping and quality teams as we continue improving our processes. If you’re open to it, please reach out to our support team with your order details so we can assist you directly. Thank you again for your honesty. We truly value your feedback.