Gear ElevationReviews of gearelevation.com

Response from Gear ElevationApr 5, 2026

Hi Nicholas! We sincerely apologize for the frustrating experience you’ve had with your recent order. We completely understand how upsetting it must have been to wait for your foot bath, experience multiple delays, and have difficulty reaching our team. We are especially sorry that your emails went unanswered, that you were unable to speak with a supervisor, and that the promised callbacks were not made. Regarding the $69 fee, we understand your concerns and sincerely apologize for any confusion or inconvenience caused. We also regret the delay in providing tracking information and the issues with your priority shipping charge. Your experience clearly did not meet the level of service we strive to provide, and we are genuinely sorry for that. We would love the opportunity to make things right and regain your trust. Please reach out again to our customer service helpline with your order details so that we can thoroughly review your case and explore all available options to ensure your satisfaction. We are committed to resolving this matter and restoring your confidence in our company. Thank you again for giving us the chance to address this and make it right. The Elevation Team

Response from Gear ElevationMar 31, 2026

Hi Vicki! Thank you for bringing this to our attention, and we’re sorry for the confusion this has caused—we understand how concerning unexpected charges can be. Gear Elevation (GER) is an online store, and in some cases, charges may be linked to a previous purchase that included a recurring billing setup. We’d really like to review your specific case to clarify this and make sure everything is accurate. It’s possible our earlier replies didn’t reach you, so please check your Spam or Junk folders just in case. You can also contact us anytime at [email protected] , via live chat, or by calling 888-353-8373 for faster assistance. We’re here to help and would truly appreciate the chance to make this right for you.

Response from Gear ElevationMar 29, 2026

Hi C! Thank you for bringing this to our attention, and we’re very sorry to hear that you still haven’t received your order. This isn’t the experience we want for our customers, and we understand how frustrating this must be. After checking, our team has sent replies to your previous emails with updates, but it’s possible they may have been filtered by your email provider. Please take a moment to check all folders, including Spam, Junk, and Promotions, to ensure nothing was missed. For faster assistance, you can reach us anytime at [email protected], via live chat, or by calling 888-353-8373 . We’re ready to help and would appreciate the chance to provide an update or resolve this for you. Thank you for your business and for giving us the opportunity to make this right.

Response from Gear ElevationMar 28, 2026

HI Jeremy! Thank you so much for sharing your experience! We truly appreciate the recommendation and are really happy to hear you're enjoying the BMO Switch Dock. We're glad the HDMI workaround was an easy fix for you—anything for a fellow Adventure Time fan! If there’s anything else you need, just reach out to our customer support team—we’re always here to help. Thanks for choosing Gear Elevation and looking forward to seeing you back again soon! 💚✨

Response from Gear ElevationMar 25, 2026

Thank you for taking the time to write a review, Toshima! We’re truly sorry to hear about your experience and would love the chance to address your concerns. Please reach out to our customer support team at [email protected], via chat, or call us at 888-353-8373 so we can understand your situation better and work toward a resolution. We appreciate the opportunity to make things right.

Response from Gear ElevationMar 18, 2026

Hi Todd! Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused, especially with the delay in receiving your order and the lack of clear updates along the way. We completely understand how disappointing it must have been to follow up multiple times without getting consistent or helpful information. This is not the level of service we aim to provide, and we sincerely apologize for the confusion and the inconvenience it has caused you. Our goal is always to provide clear communication and reliable support, and we regret that we fell short in your case. We’d really appreciate the opportunity to take another look at your order and work toward a resolution that feels right for you. Please feel free to reach out to us directly at [email protected] or call us at 1-888-353-8373 with your order details, and we’ll make sure your case is prioritized and handled with urgency. Your feedback truly matters to us and helps us improve how we support our customers moving forward.

Response from Gear ElevationMar 10, 2026

Thank you so much for the thoughtful review, Melissa! We truly appreciate you taking the time to share your experience. We're glad to hear that the product arrived on time and matched the description as expected. Your support means a lot to us, and we’re grateful you chose to shop with us. We look forward to serving you again in the future!

Response from Gear ElevationFeb 27, 2026

Thank you so much for the thoughtful review, Eric! We truly appreciate you taking the time to share your experience and for addressing your concerns so openly. It means a lot to us that your order arrived quickly, was well-packaged, and met your expectations in terms of quality. We’re especially grateful for your support and honesty. Customers like you make what we do worthwhile. We look forward to serving you again in the future!