Gear ElevationReviews of gearelevation.com

Response from Gear ElevationOct 20, 2026

Hi Karen, thank you for taking the time to share your concerns. We sincerely apologize for the delayed response and understand your frustration regarding the membership charge and the lack of an update on your refund request. It’s possible that our previous responses were filtered into your junk or spam folder, so we kindly encourage you to check there as well. We make every effort to respond to customer inquiries as promptly as possible. As confirmed during phone conversation, your Gear Elevation Rewards membership has been canceled, and no future membership charges will be made. We’re also willing to assist with your membership refund request. However, our records show that there is currently an open claim for that transaction through PayPal. While the claim remains active, PayPal places the transaction under review, preventing us from issuing a refund directly through our system. This procedure is in place to prevent duplicate reimbursement while the claim is being reviewed. To move forward, we kindly ask that you contact PayPal to close the claim and send us a confirmation via email or live chat. Once we receive confirmation that the claim has been closed, we’ll be able to proceed with your refund request. We apologize again for the inconvenience and look forward to resolving this matter for you. You’re always welcome to contact us again at [email protected], through our website live chat, or by phone at 888-353-8373 if you need any further assistance. - The Elevation Team

Response from Gear ElevationOct 9, 2026

Hi Monique, thank you for taking the time to share your feedback. We sincerely apologize for the delay in fulfilling your order and the frustration caused by the repeated follow-ups without a clear resolution. We understand how disappointing it is to wait for an order without knowing when it will be fulfilled, and we recognize your concerns about being offered store credit when your original order remains unresolved. This is not the level of service we want our customers to receive, and we take your concerns seriously. We would appreciate the opportunity to review your case, understand what has happened with your order, and work with you toward an appropriate resolution. Please contact us again at [email protected], through our live chat, or by calling 888-353-8373. Kindly include your order number and any relevant details about your previous communications so we can locate your case and review the matter further. We look forward to speaking with you and having the opportunity to address your concerns and turn your experience around.

Response from Gear ElevationOct 2, 2026

Hi Stephen! Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration and confusion you experienced, especially regarding the $69.99 Rewards charges. We understand why seeing those charges later on would be upsetting, particularly when you did not expect to be enrolled in a recurring program. We also apologize for any difficulty you experienced when trying to get answers about your order. For clarity, the Rewards Program is presented during checkout, where customers have the option to decline enrollment. The enrollment information is also included in the order confirmation email. Customers can decline the program during checkout or remove it from the cart before completing their purchase. That said, we understand that these details can be easy to overlook, and we’re sorry that the enrollment was not what you intended. We also checked your account and can confirm that the Rewards charges you contacted us about have already been refunded. We appreciate you sharing your concerns and feedback. We take these comments seriously, and we’re sorry that your experience left you feeling this way. We also recommend reviewing the order details and any optional programs shown during checkout before completing future purchases so you can be sure everything matches what you intended to purchase. If you ever need assistance, you can contact our customer service team through [email protected] or the live chat on our website. Thank you again for bringing your concerns to our attention.

Response from Gear ElevationSep 30, 2026

Hi Kelsey! Thank you for taking the time to share your experience with us. We’re sorry to hear about the frustration you experienced with your order, the delayed tracking for the spoon set, and especially the unexpected $69.99 Rewards charge. We understand why the subscription charge raised concern, particularly after you had already experienced difficulty getting a response regarding your order. While the Rewards Program is presented during checkout with the option to decline enrollment, and the enrollment details are also included in the order confirmation email, we recognize that this may not have been something you expected or intended to sign up for. We sincerely apologize for the inconvenience and concern this situation caused, as well as the additional steps you felt necessary to take with your credit card company. You may also contact us by email at [email protected] or reach out to us through the live chat on the Gear Elevation website. We’d be happy to review the account and make sure the subscription is canceled so you do not continue receiving future membership charges. Your feedback is important to us, and we’re sorry that your experience did not meet your expectations.

Response from Gear ElevationSep 23, 2026

Hi Jesse, thank you for sharing both sides of your experience. We’re pleased to know the running belt worked well for you, and we’re sorry that the subsequent subscription charge overshadowed what was otherwise a positive purchase. We can understand why the charge raised concern, particularly after your bank flagged it as potential fraud. While the Rewards Program is presented during checkout with the option to decline enrollment, and the enrollment is also reflected in the order confirmation email, we recognize that this information was not something you were expecting or were aware of at the time. As requested during your phone call, your subscription has now been canceled, and no further subscription charges will be made. We sincerely apologize for the inconvenience and concern this situation caused, as well as the additional steps you felt necessary to take with your card. Your business means a great deal to us, particularly when you had a positive experience with the product itself. We hope we can have the opportunity to earn back your confidence and give you a much better experience should you choose to shop with us again.

Response from Gear ElevationAug 19, 2026

Hi Nancy! we’re sorry to hear about your experience and understand your frustration regarding the Rewards membership and the charge you mentioned. We sincerely apologize for any confusion or inconvenience this may have caused. We’d appreciate the opportunity to review your account and look into the charge so we can better understand what happened and assist with an appropriate resolution. Please contact our support team with your order details at [email protected], through our live chat for faster assistance, or by phone at 888-353-8373. Once we have your information, we’ll be happy to review your case and discuss the available options. We value your feedback and hope to have the opportunity to address your concerns.

Response from Gear ElevationAug 12, 2026

Hi there, we’re sorry to hear about your experience and understand your frustration regarding the Rewards membership and the charge you mentioned. We sincerely apologize for any confusion or inconvenience this may have caused. We’d appreciate the opportunity to review your account and look into the charge so we can better understand what happened and assist with the appropriate resolution. Please contact our support team with your order details at [email protected], through our live chat for faster assistance, or by phone at 888-353-8373. Once we have your information, we’ll be happy to review your case and discuss the available options. We value your feedback and hope to have the opportunity to address your concerns.

Response from Gear ElevationJul 29, 2026

Hi Jonathan. We're sorry to hear about your experience and understand your frustration. We sincerely apologize that resolving your order issue took longer than expected. We also understand your concerns regarding the charges you mentioned and would appreciate the opportunity to review your account and investigate the matter further. Please contact our support team with your order details at [email protected], through our live chat service for faster assistance, or by phone at 888-353-8373. Once we have your information, we'll be happy to review your case and discuss any available options. We value your feedback, as it helps us improve our service and customer experience. We look forward to assisting you and working toward a resolution.