Mike R.
Horrible Customer Service
They tried charging for returns. They avoided my emails until I called. The rep on the phone said there was a 30 day return policy, but on the website, it says 90 days. It also says hassle free on the website which is also a lie, because it took me almost a month to even get this far. They offered a 50% return without having to return the product, which is still a ripoff for what I recieved. Would not recommend.
Response from Gear ElevationFeb 24, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration this situation has caused. We sincerely apologize for any confusion regarding our return policy and for the delay in communication. This is certainly not the level of service we aim to provide. We understand how disappointing it must have been to receive inconsistent information and to experience delays in getting assistance. Regarding the return options offered, our intention is always to provide solutions that are fair and convenient. However, we understand that the proposed resolution did not meet your expectations, and we regret that this added to your dissatisfaction. We would appreciate the opportunity to review your case again and work toward a resolution that feels reasonable to you. Please reach out to us directly at [email protected] or you can call us at 1-888-353-8373 with your order details, and we will prioritize your case. Your feedback is valuable and helps us improve both our communication and our processes.


