Gear ElevationReviews of gearelevation.com

Response from Gear ElevationMay 25, 2026

Thank you for taking the time to share your detailed feedback with us. We’re very happy to hear that you had a great login experience and found our product selection enticing and enjoyable to browse. We also truly appreciate your honest suggestions regarding the toys section, particularly the limited options for children older than 9 years old, as well as the difficulty in selecting product pictures or videos. Feedback like yours is extremely valuable and helps us identify areas where we can continue improving the shopping experience and website usability. Regarding shipping to Ontario, Canada, shipping costs may vary depending on the product, package size, and delivery location. Customers can usually view the shipping fee during checkout before completing the purchase. Thank you again for your feedback and support. We genuinely appreciate it and hope to continue improving your experience with us.

Response from Gear ElevationApr 6, 2026

Thank you for sharing your experience—we really appreciate you taking the time to leave such detailed feedback. We’re sorry for any frustration caused regarding the rewards subscription, and we completely understand your concerns. That said, we’re glad to hear that our customer service team was able to assist you promptly, process your refund, and ensure the subscription was canceled right away. Your feedback about how this process felt is very important to us, and we’ll be sure to share it with our team as we continue working to improve transparency and the overall customer experience. If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.

Response from Gear ElevationJan 30, 2026

Hi Colleen, thank you so much for taking the time to share this with us. We really appreciate your patience and understanding with the weather delays. We hear you on the extra notifications and are sorry if the updates felt a bit overwhelming. Your feedback is super helpful, and we’ll definitely keep it in mind as we work on improving our communication. We’re glad to hear you’re loving the light, and we truly appreciate your support!

Response from Gear ElevationDec 6, 2025

Hi Mscott, thank you for taking the time to share your experience. We’re really sorry to hear about the lack of updates on your order and the difficulty in getting tracking information. You should always feel informed about your purchase, and we apologize for the frustration this caused. We want to make sure we address this properly. Please reach out to our customer service team through chat, email, or phone so we can look into your order right away, provide the tracking details you’ve been waiting for, or assist with a refund if you prefer. We’d love the opportunity to restore your trust and are here to help in any way we can.

Response from Gear ElevationNov 6, 2025

Hey Tim! Thank you for your feedback. We are sorry for the confusion. The listing should have been clearer. This model is RF only and does not include Wi-Fi functionality. We understand how this could be frustrating and really appreciate you bringing it to our attention. If you have not yet reached out to our customer service team, please do so. We can then provide you with options to resolve this. We appreciate you and look forward to assisting you.

Response from Gear ElevationNov 6, 2025

Thank you for taking the time to write a review, Taylor. We strive to deliver orders exactly as our customers request and apologize that this was not the case for you. We’re glad to hear you like the product, but we’re sorry it arrived in the wrong color. If you’d like, our customer service team can help with an exchange or other options. Please reach out to us at [email protected], via chat, or by calling 888-353-8373. We’re committed to your satisfaction and would like the opportunity to make amends.

Response from Gear ElevationJun 17, 2024

Hi Garth! We are truly sorry to hear about your less-than-satisfactory experience shopping with us. Please reach out to our customer support team at [email protected] or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.

Response from Gear ElevationJan 19, 2024

Hi Mark! We would like to apologize for not being able to deliver your product on time. This is not our norm and we understand how frustrating this delay must be. We take full responsibility for not meeting our initial delivery estimate. We are taking measures to improve our shipping and logistics processes to prevent similar delays in the future. With regard to the issue your experience with the toy, kindly reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve any issues you have with the product. We look forward to speaking with you.