Gear ElevationReviews of gearelevation.com

Response from Gear ElevationJan 12, 2026

We’re truly sorry to hear about your experience and understand how frustrating delays and unexpected charges can feel. That’s never the impression we want to leave. Our goal is to be transparent with all charges, including any optional programs, and we’re sorry if this wasn’t clear in your case. We’d really like the opportunity to review your order and address the $69.99 charge directly. Please reach out to our customer support team with your order details so we can look into this and work toward a resolution. Your feedback is important to us and helps us improve.

Response from Gear ElevationJan 11, 2026

Hi Scott, thank you for sharing your feedback. We are very sorry for any confusion or frustration caused by the $69.99 subscription. We strive to always clearly present optional services like the Gear Elevation Rewards program during checkout, with the option to decline. Enrollment details are also included in your order confirmation email so you can review and manage your subscription or cancel before any billing occurs. We understand this may not have been clear in your case, and we sincerely apologize for the inconvenience. Please rest assured that your subscription has been canceled and fully refunded, and you will not be billed again. If you have any questions or need help, our customer support team is always available at [email protected], via chat, or by calling 888-353-8373. We truly appreciate you and hope to provide a better experience in the future.

Response from Gear ElevationJan 9, 2026

Hi Tracey! Thank you so much for taking the time to share your experience with us. We truly appreciate your patience, especially with the longer shipping time, and we’re really happy to hear that the gloves were worth the wait. It means a lot to know that they’re beautiful, comfortable, and lived up to everything they were marketed to be. Your kind words genuinely encourage our team and remind us why we do what we do. Thank you again for your honest feedback and support. We’re grateful to have you as a customer and hope to serve you again soon.

Response from Gear ElevationJan 9, 2026

Hi Peter! Thank you so much for taking the time to share your experience with us. We’re really glad to hear that the blanket/shawl was exactly as described and that it provides the warmth you were looking for. That means a lot to us. We do apologise for the inconvenience regarding the battery not being included. We appreciate you pointing this out, as feedback like yours helps us improve and set clearer expectations for future customers. Thank you again for your honest review and for choosing our product. We truly appreciate your support and hope to serve you again in the future.

Response from Gear ElevationJan 7, 2026

Hi Stephanie! Thank you for sharing your feedback. We’re very sorry for the frustration this has caused and completely understand your concern. It is always our intention to provide full transparency and give customers the option to review and decline any subscription services during checkout. To clarify, the charge you noticed was connected to the Gear Elevation Rewards membership that began with your first purchase. This membership includes benefits such as discounts, free shipping, and access to exclusive products. Please rest assured that your membership has now been fully cancelled, and no further charges will occur. We also believe that any previous charges have been refunded, so this matter should now be fully resolved. We truly appreciate your feedback and thank you for giving us the opportunity to address this.

Response from Gear ElevationJan 6, 2026

Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are really glad to hear that you love the product and that it looks even better in person. That means a lot to our team. We’re sorry to hear that one of the fans stopped working after a couple of days, but we appreciate your understanding and positive outlook despite that. We definitely want to make this right for you, so please feel free to reach out to us directly, and we’ll be happy to help with a replacement or solution. Thank you again for your honest feedback and support, Andrew! We’re grateful to have you as a customer and hope to serve you again soon.

Response from Gear ElevationJan 6, 2026

Thank you so much for taking the time to share your feedback. We’re really glad to hear that you were happy with the quality of the products and that everything met your expectations. We do want to sincerely apologise for not getting back to you with an estimated delivery timeframe. That’s on us, and we appreciate your patience and understanding. Your note helps us see where we can improve our communication moving forward. Thank you again for your support, Chuck! We truly appreciate it and hope to have the chance to serve you even better next time.

Response from Gear ElevationJan 4, 2026

Hi Rosemarie! Thank you so much for taking the time to share your experience—it truly means the world to us! We’re so happy your grandchild had fun exploring the different shapes and enjoyed them as nightlights. Hearing that our products bring joy and special moments to families like yours makes everything we do worthwhile. We really appreciate your support and can’t wait to welcome you back!