Gear ElevationReviews of gearelevation.com

Response from Gear ElevationJul 26, 2026

Hi Katie, thank you for sharing your experience with us. We're very sorry and we understand how frustrating it is to receive the wrong item and then feel that your concerns weren't properly addressed. Please accept our sincere apologies. We understand that this process can be frustrating. However, we do have verification protocols that we need to follow to ensure every claim is handled accurately and fairly. We'd love the opportunity to look into this for you and work toward a resolution. To help us verify the issue and expedite the process, please send us clear photos of the item/ parts received along with your order number. We understand that your package did not include a shipping label, and we'll take that into consideration as we review your case based on the available information. You can reach us through our live chat or email the information to [email protected]. Thank you for giving us the opportunity to make this right. We truly value your business and hope to restore your confidence in us.

Response from Gear ElevationMar 18, 2026

Hi Todd! Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused, especially with the delay in receiving your order and the lack of clear updates along the way. We completely understand how disappointing it must have been to follow up multiple times without getting consistent or helpful information. This is not the level of service we aim to provide, and we sincerely apologize for the confusion and the inconvenience it has caused you. Our goal is always to provide clear communication and reliable support, and we regret that we fell short in your case. We’d really appreciate the opportunity to take another look at your order and work toward a resolution that feels right for you. Please feel free to reach out to us directly at [email protected] or call us at 1-888-353-8373 with your order details, and we’ll make sure your case is prioritized and handled with urgency. Your feedback truly matters to us and helps us improve how we support our customers moving forward.

Response from Gear ElevationJan 11, 2026

Hi Scott, thank you for sharing your feedback. We are very sorry for any confusion or frustration caused by the $69.99 subscription. We strive to always clearly present optional services like the Gear Elevation Rewards program during checkout, with the option to decline. Enrollment details are also included in your order confirmation email so you can review and manage your subscription or cancel before any billing occurs. We understand this may not have been clear in your case, and we sincerely apologize for the inconvenience. Please rest assured that your subscription has been canceled and fully refunded, and you will not be billed again. If you have any questions or need help, our customer support team is always available at [email protected], via chat, or by calling 888-353-8373. We truly appreciate you and hope to provide a better experience in the future.

Response from Gear ElevationOct 30, 2025

Hi Mur, thank you for sharing your feedback. We’re very sorry for the confusion and frustration this situation has caused. The Gear Elevation Rewards Program is completely optional and shown during checkout, with details also included in the order confirmation email. We understand how this can sometimes be missed, and we’re working to make the process clearer for all our customers. We also appreciate your comment about the product — we’re glad to hear you were happy with it, and we’ll use your feedback to improve both our products and services. If your subscription hasn’t been fully resolved or if you need any further help, please contact us at [email protected], via live chat, or by calling 888-353-8373. We’ll make sure this is properly reviewed and taken care of for you.

Response from Gear ElevationSep 4, 2025

Hi Daniel, thank you for sharing your concerns. We sincerely apologize that the product did not meet your expectations and that you also experienced frustration with the subscription charge. We understand how disappointing this must have been and we take your concerns very seriously. It is never our intention to mislead, and we would greatly appreciate the chance to discuss this with you and make things right. For quicker assistance, please reach out to our support team at [email protected] or call us at 888-353-8373. We will be glad to help with canceling the subscription, resolving any related charges, and addressing your concerns about the product. Thank you again for sharing this feedback. It helps us improve and provide a better experience for our customers.

Response from Gear ElevationSep 4, 2025

Hi Stacy, thank you for sharing your feedback. We understand your concern regarding the subscription charge and we sincerely apologize for the frustration this caused. It is never our intention to be deceptive. The rewards program is an optional service that is presented during checkout with the ability to decline, and details are also included in the order confirmation email so customers can review and manage their enrollment. However, we recognize that this may not have been clear in your experience and we are actively working on improving how this is communicated. Please contact us at [email protected] or call 888-353-8373 so we can assist you directly, including canceling the program and addressing any related charges if you wish. We appreciate your feedback and will continue working to ensure our processes are clear and transparent.

Response from Gear ElevationJan 15, 2025

Hi Tracy! We’re truly sorry to hear about your experience and fully understand your frustration. We apologize for the delayed delivery and for the confusion regarding the heated seat and missing manual. We also regret that the other items were smaller than expected and did not meet your expectations. Regarding the additional charge, you may have opted into our rewards program, which provides benefits for our customers. Please know that the confirmation of this enrollment can also be found in the order confirmation email sent to you, giving you the opportunity to review and decide if the service isn't for you. While, we made sure to make our subscription transparent, we recognize that there may have been a misunderstanding or oversight. Please rest assured that your subscription has been canceled, and no further charges will be made to your account. As for the issues on the products you received, please get in touch with our customer service team, and we will do our best to address your concerns and provide a solution that works for you. We truly value your feedback and are dedicated to ensuring your satisfaction.

Response from Gear ElevationJul 26, 2024

Hi Nicolas. Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your order, and any inconvenience it has caused. Our goal is to provide timely and efficient service, and we regret that we fell short in your case. We would like to address this issue and find a resolution for you. Please contact our customer support team at [email protected], chat or call us at 888-353-8373. We will be happy to assist you further.