Gear Elevation Reviews | Read Customer Reviews of gearelevation.com

Gear Elevation Reviews | Read Customer Reviews of gearelevation.com

Gear Elevation reviews

385 approved reviews, newest moderated first

Patricia G.
Feb 1, 2024
Total Scam company !!
Total Scam company !!! I'm sorry I didn't check reviews first. Ordered a heated cushion seat for my husband. Item came rolled up in a ball with no heat controller. Called and emailed the company and received the run around. Opened an investigation with my credit card company and will await a refund.
Response from Gear ElevationFeb 3, 2024
Hi Patricia! Thank you for bringing this to our attention. Upon checking here, your order has been refunded. We’re sorry you had a bad experience. We’ll strive to do better. Please reach out to our customer support team at [email protected], chat, or call us at 888-353-8373, and we will be more than happy to assist you further.
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Sharon L.
Jan 19, 2024
Scam
I was not aware that I paid for a membership. In fact the cost was exactly the same as my purchase....? I thought that I was accidentally charged twice for the same item.$27.39 CAD I am hoping that gear elevation will refund my membership cost.
Response from Gear ElevationJan 23, 2024
Hi Sharon! We appreciate your feedback. We would like to apologize for any inconvenience that this may have caused. We would like to confirm that your subscription has been successfully canceled. As for the refund request, we have refunded the most recent transaction for the subscription. We want to ensure that this process has been completed to your satisfaction. Rest assured you will not be billed for any future subscription periods. Feel free to send us an email at [email protected], chat or call our team at 888 353-8373, if you have further questions or concerns.
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Pat H.
Jan 17, 2024
Absolutely shockingly bad quality…
Absolutely shockingly bad quality product. Supposedly a high end Halloween wolf mask; what arrived was worse than useless and smelt of chemicals. Cost 80 bucks with postage but worth at most 2 dollars. I asked how I could return the item and have heard nothing. Total scam. Avoid like the plague. PS they try to sign you up for a subscription when you first purchase. I had to cancel this on paypal. V deceptive.
Response from Gear ElevationJan 19, 2024
Hi Pat! We appreciate your feedback, and we're disappointed to learn about your recent experience. We would love to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our customer support team at [email protected], thru chat or call us at 888-353-8373, and we will be more than happy to assist you further.
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Robert M.
Jan 12, 2024
I have never received the 2 products…
I have never received the 2 products ordered. Using your tracking system, 1 of the 2 items has been sitting in Monmouth nj since January 3rd. Emailed company 2 days ago with no response. I would put 0 stars but you don't allow that on this review
Response from Gear ElevationJan 19, 2024
Hi Robert! Thank you for sharing your thoughts with us. We're sorry to hear about your experience, and we take your feedback seriously. We would love to catch up and we would like the opportunity to investigate your feedback further. Please reach out to our customer support team at [email protected], chat or call us at 888-353-8373, and we will be more than happy to assist you further.
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Sherry L.
Jan 11, 2024
Everything I received was just as I…
Everything I received was just as I expected. I had a payment problem and it was taken care of immediately. The person helping me was very helpful and professional.
Response from Gear ElevationJan 19, 2024
Hi Sherry! Thank you so much for your review. We are delighted to hear that you had a positive experience with us. We look forward to seeing you back soon.
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Mark M.
Jan 9, 2024
Cheap Product
I was told I would receive before Christmas but received after. The car dropped off the wall and now won't climb the wall any longer
Response from Gear ElevationJan 19, 2024
Hi Mark! We would like to apologize for not being able to deliver your product on time. This is not our norm and we understand how frustrating this delay must be. We take full responsibility for not meeting our initial delivery estimate. We are taking measures to improve our shipping and logistics processes to prevent similar delays in the future. With regard to the issue your experience with the toy, kindly reach out to us at [email protected] or call us at 888-353-8373. We’ll work with you to resolve any issues you have with the product. We look forward to speaking with you.
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Onni-Oskari T.
Jan 6, 2024
Ordered a lighter over a month ago
Ordered a lighter over a month ago, still hasnt arrived and probably never will. A couple of days after ordering, I asked after the order and also, after having read reviews, told them I dont want to be a part of a monthly billing subscription, and they still charged me.
Response from Gear ElevationJan 19, 2024
Hi Onni! We appreciate you sharing your honest feedback. We would like to sincerely apologize for the inconvenience caused. Our records indicate that your subscription was canceled upon request. We have also refunded the most recent charge for the membership. Rest assured you will not receive a charge for the subscription moving forward. If you have further questions or concerns, please feel free to reach out to our customer service helpline.
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customer M.
Jan 4, 2024
Read the small print!
Hello, I purchased gloves which I am very happy with. My problem arose when 6 weeks later I had a membembership subscription of €18 taken from my account. I did not notice that i had over 30 days to opt out. I have now seen I was not the only customer to get caught. Needless to say I have unsubscribed and cancelled membership. Just beware if if you purchase from Gear Elevation. Maeve Dwyer Kelly Dublin Ireland
Response from Gear ElevationJan 19, 2024
Hi Maeve! We appreciate you sharing your honest feedback. We would like to sincerely apologize for the inconvenience caused. Our records indicate that your subscription was canceled upon request. Rest assured you will not receive a charge for the subscription moving forward. If you have further questions or concerns, please feel free to reach out to our customer service helpline.
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