Gear Elevation Reviews | Read Customer Reviews of gearelevation.com

Gear Elevation Reviews | Read Customer Reviews of gearelevation.com

Gear Elevation reviews

385 approved reviews, newest moderated first

Paul W.
Nov 9, 2023
Nothing great
Nothing great. Delivery was longer than promised and I am inundated with unwanted advertising for products I have no interest in.
Response from Gear ElevationNov 10, 2023
Hey Paul! Thank you for sharing your honest feedback. We would like to also apologize for any inconvenience caused. We are committed to providing the best possible products and services to our valued customers, and your opinion matters greatly to us. Please feel free to reach out to our customer support team at [email protected] or call us at 888-353-8373 if you have further questions or concerns.
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Tonio M.
Nov 8, 2023
Bande de voleurs
Bande de voleurs
Response from Gear ElevationNov 10, 2023
Hi Tonio! Thank you for the feedback. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at [email protected] or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
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Doaa
Nov 4, 2023
If i could give zero stars
If i could give zero stars, I would! I ordered an item that they said it will be delivered within 3 days and now it’s over 2 weeks and I don't even know if it will ever come! I emailed the customer service a few times and they return my emails with automatic replies that doesn't solve the problem or gives me a valid link to track my order! the worst company I've ever dealt with. I even think that it's a scam website! not recommended! Be careful… I never received my order and they never really reply… it’s all AI… thieves!! A waste of €90 and imagine that they do that on daily basis tracking victims from all over the planet!! How come there’s no authority to check on which face companies?!!!! Unbelievable
Response from Gear ElevationNov 5, 2023
Hi Doaa! We appreciate you for taking the time to share your feedback with us. We appreciate your honesty and value your opinion. We’re extremely sorry the delivery is taking longer than expected. We will get to the root cause of this occurrence right away so as to know the reason for the delayed material delivery. Please reach out to our customer support team at [email protected], chat or call us at 888-353-8373, and we promise to provide an updated information about your order.
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Paul in North M.
Nov 2, 2023
32+ days and product never came
32+ days and product never came, they were kind enough to bill my pay pal account automatically afte one month of me waiting for a rewards program that I can't use if the products never come
Response from Gear ElevationNov 3, 2023
Hi Paul! Thank you for leaving a review. We sincerely apologize your order did not arrive as promised. We regret to inform you that the item was mistakenly returned to the sender by the courier. We sent you an update about this, and offered a reshipment, kindly check your inbox as we are waiting for your response. This is also to confirm that your gear rewards subscription has been canceled. Rest assured this charge should not appear on your account moving forward. If you still have other questions or concerns please reach out directly to our customer support team. We'll be happy to assist you further.
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Mary-Ann L.
Nov 2, 2023
Issues with payment and added tip even…
Issues with payment and added tip even though I selected no tip
Response from Gear ElevationNov 3, 2023
Hi Mary-Ann! Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Regarding the tip, it is not a mandatory charge. It’s an optional tip that goes towards the courier department. Your satisfaction is important to us and we want to make this right for you. We will be processing a refund for the tip. It will be credited back to the original payment method within 3-5 business days. If you have further questions or concerns, please reach out to us at [email protected] or call us at 888-353-8373. Have a great day and stay safe!
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Colin W.
Oct 20, 2023
order not fulfilled
It’s been 3 weeks and my order hasn’t been shipped. Update: I requested a cancellation of the order and refund. I am being told they can’t do it due to their “fast processing times” lol. This is funny/ridiculous because the order hasn’t shipped. This site is likely a complete scam. Do not waste your money.
Response from Gear ElevationOct 23, 2023
Hi Colin! Thank you for leaving us a review. We are extremely sorry for the delay in fulfillment of your order. Ideally this is not our norm and is absolutely not acceptable. We have reached out to our fulfillment team to follow-up on your order, we will keep you posted on updates. We want to assure you that you will receive the item that you paid for. For questions or updates please feel free to reach out to our customer support team directly at [email protected] or call us at 888-353-8373
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Joseph H.
Oct 14, 2023
I have never had a order take so long…
I have never had a order take so long to get delivered. It has been 2 weeks and can not get any information from tracking my order. Your customer service could not help me at all. I will never order anything else from your company. Still have no idea when we will receive it.
Response from Gear ElevationOct 16, 2023
Hi Joseph! Thank you for sharing your feedback. We want to extend our deepest apologies for any frustration this delay may have caused. We would love to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our customer support team at [email protected], chat with us or call us at 888-353-8373, and we will be more than happy to assist you further.
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susan
Oct 6, 2023
You included an address for returns on…
You included an address for returns on a card. My item was sent back to me by the PO saying there was no such address. You have made returning this item for refund nearly impossible for me. Responses to me by email have been totally unhelpful. The walking sticks came with one set of directions and they were in Chinese. You couldn’t provide them in English. I am 78 years old but would never order from your company again.
Response from Gear ElevationOct 16, 2023
Hi Susan! Thank you for leaving a review. We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We also apologize if we responded late to your feedback. We love to catch up and we would like the opportunity to investigate your feedback further. Please reach out to our customer support team at [email protected], chat with us or call us at 888-353-8373, kindly include the return tracking information for verification and documentation purposes. We hope to solve it promptly and accurately.
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